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December 2023 by CARLOS PEREZ
I have used this branch for years and have always found the staff helpful and friendly. Convenient location in downtown Berkeley.
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December 2023 by Ling Zhou
Frankie Singh was extremely professional and helped me sort out all the issues and questions I had with my accounts. He is one of the most knowledgeable and helpful personal bankers I have come across. Thank you Frankie!
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October 2022 by Anita W.
If I could give them zero stara, I would...absolutely worst customer service everrrr..the phone reps are all outsourced...reading from a script...they placed a fraud on my account and no one seems to know how to remove it so I can access my money...40 minutes later still being bounced around...absolutely terrible...closing my account
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February 2022 by Nitish
Melvin is amazing! He was so patient with opening my account and answered all my questions!
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January 2022 by j p
Citi customer service is trash. Don't even bother trying to do anything in person at the bank, they just tell you to call their phone trees, which will endlessly loop messages about "go online to do [things you don't want to do]" while you hold for half an hour. Then when you finally connect to one useless agent, 50-50 you'll be disconnected again while waiting on hold for them to send you to someone else.
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October 2021 by Dominic D.
Frankly, the slowest account opening I could possibly imagine. Took them 2.5h to get me an account. Would not recommend to any international students. Wells Fargo and Chase did the same thing in less than 30 minutes.ALso the employee had virutally no information on the products. If I hadn't asked for every single detail, I would have not even been sold anything. I wasn't shown options for accounts, I had to explain (unprompted) that there are other products which I am eligible for (and that are better suited to my need) than what the employee tried to sell me. If I hadn't looked at the website before, I would have probably just left without anything.It was like I was trying to sell myself on a Citi product. Might as well have opened the account online...
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September 2021 by Christine H
excellent customer service by Melvin
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August 2021 by Zi-Chao Lin
Personal banker really has patience while opening a new account
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November 2020 by Dominic Djannesari
Frankly, the slowest account opening I could possibly imagine. Took them 2.5h to get me an account. Would not recommend to any international students. Wells Fargo and Chase did the same thing in less than 30 minutes.ALso the employee had virutally no information on the products. If I hadn't asked for every single detail, I would have not even been sold anything. I wasn't shown options for accounts, I had to explain (unprompted) that there are other products which I am eligible for (and that are better suited to my need) than what the employee tried to sell me. If I hadn't looked at the website before, I would have probably just left without anything.It was like I was trying to sell myself on a Citi product. Might as well have opened the account online...
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January 2020 by Peiran Xiao
Friendly
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February 2019 by Jeeyung Kim
They don't know what they are doing. It took 3 weeks to make just debit card.
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January 2019 by Loshar S.
One teller in the middle of the afternoon. And this is where many do major business deposits with 20+ items. Eight people in line. And two "suits" walking around, laughing, doing nothing of value. Look, we know you don't want real people in the bank, just online customers, but seriously? I only have a credit card where I pay nothing, but I would never put a nickel in this bank.
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August 2018 by David C.
Tellers are very nice and helpful. I went in because the new account with my open and it's in as I walked in with a gentleman by the name of Wilson greeting at the door. I was not wearing my usual professional wear and upon entering he immediately thought he was sizing me up because of what I was wearing, but he was very equivocate it. He was rude from the first moment when I asked him for help with a online banking discrepancy error caused by city online staff. He immediately and from the beginning dismissed my request saying that I should do it online or go to my other bank where I could find the account from. He was wrong from the beginning and not allowing me to speak and not allowing me to explain what I needed. Further he was disrespectful to me as a client and an individual because he thought that I was not a customer or for whatever reason. From the beginning of our conversation he was dismissive and referring me to my bank or to use the ATM when he did still had no idea what kind of transaction I ultimately needed to make. As a for Citibank customer of many years, with a lot of good service and seeing the tellers at the bank works so professionally, I dismiss Wilson's lack of etiquette and professionalism, and would not give the bank a zero or a one rating, but because of the tellers I will give two. Since Willson did not make any effort to help me which he could've easily done a draw to find my account from my existing external account, I had to walk to my bank two blocks away and upon my return he did not acknowledge me yet he acknowledged the elderly Caucasian female that walked in behind me Mr Chung completely turned me off from Citi I general.
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August 2018 by Nicholas Lo
It's practically never open
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June 2018 by Rana Maneri
ED and ZARA Are horrible bank managers! All of Citi Bank is run by abusive foreign people who are harassing and a** backwards. Zara is a thug from Iran and runs CitiBank like a cartel. Avoid these bank thugs don't do business with Citibak. They gang up and charge extra fees and cause major delays. All of the tellers and managers are from bad countries and they bring their abuse and ignorance here. There English is very poor and if your not Chinese, Iranian they really won't help you and will just abuse you. I had to call the police because she would not release my bank wire that was there for days.
