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October 2023 by Aoc Leader
They won't install solid tires
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October 2023 by Helena W.
Owner actually knows how to work on these bikes. Many bike shops sell E-bikes but don't know how to do the electrical stuff.
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September 2023 by Mike H.
Scott was awesome. He diagnosed a rebuilt battery in a matter of minutes. The company that rebuilt the battery rebuilt the battery to 36 V, instead of 48V. Now I know where to go when my ebike has an issue. It took many calls to find Pacific E-Bike and I am glad I found a great repairman. Kudos!
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September 2023 by Zhuojian Peng
Five stars for the service I got, another five stars for all the fun reading the comments
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September 2023 by Brian Gygi
this shop has the worst service and any place I’ve ever seen. Guy who runs it is really obnoxious, doesn’t try to help at all and doesn’t really try to sell. Plus, I told him I was looking for an E bike that I can carry, and he gave me the heaviest bike I’ve ever seen that I couldn’t even lift. Avoid this place at all costs.
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August 2023 by Rohan D.
Scott was fantastic!! I had a broken bafang motor on a home converted ebike. He helped me open the motor up, and replace a stripped axle, and he didn't charge me anything for the use of his tools, and his time ! Can't say enough nice things about this place.
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July 2023 by Dan Smith
? Read before you buy! ?There is other reviews here which in my opinion are just Karen's and can't handle an owner that speaks clearly and directly that actually wants to help!If you are looking for a e-bike shop that doesn't screw you on price, tells you exactly what you need, and provides in my opinion the best service, directly, and without any fluff, then Scott is your man. I've never seen an e-bike shop and ownership be as direct and tell me exactly what I need, with some of the BEST custom e-bikes in the bay. Try for yourself and thank me later.
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July 2023 by Zack Attack
Took in my escooter to replace the throttle, they fixed it on the spot and charged me a fair price. Definitely recommend them to others.
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June 2023 by Ngina Pacely
I wish that I could give this place a real review but I have NEVER seen them open. I am in the market for a new ebike as mine is very old. This place is listed on Magnum Ebike's web site as a place that sells their bikes. I have been to this location three times during their advertised open hours and they are NEVER open. Not sure how people are reviewing this place as they are never open. Must be friends of the owners. I have even left voicemail messages on their number inquiring about open hours and have not gotten not one call returned.
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April 2023 by yonatan landau
Scott was super helpful and didn't make feel stupid even though I was.
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March 2023 by Joanne R.
Scott was super helpful and patient. I bought a good e-bike at at a great cost. I would highly recommend this shop to everyone especially those new to e-bikes.
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February 2023 by Bob B.
Like most people I did all my bike research before I went to Pacific e-Bike. They happened to be a Hovsco dealer and that's the bike I wanted. Scott, the owner, was great to work with, answered the few remaining questions but I could tell he was a no BS guy so I gave the same attitude right back to him. We had fun. He asked if I looked at Yelp reviews before I dropped by and I said no so he suggested I look at the one star reviews for a good laugh. I did. It was. Thanks Scott!
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February 2023 by Gary A.
I called the shop to see if I could get my diy equipped e-bike working. He immediately sounded disgusted and referred to these cheap Chinese motors and uttered a few choice four-letter words about my equipment. I just hung up not wanting to engage or use his services. He immediately followed up with 3 text messages referring to me as an "a___hole", to go "f___ myself" and as "rude".
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January 2023 by Chrys Dodge
Best E-Bike repair shop and place ever! Owner is very polite and very knowledgeable. He knows what he’s doing!
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December 2022 by Abdul S.
This place isn't one of the nicest bike shops but rest assured that your ebike is in great hands.
