Quest Diagnostics offers a range of lab testing services, including COVID-19 antibody tests available by appointment. The location, situated in the Huntmont Medical Building behind Alta Bates Medical Hospital, features a convenient first-floor entrance. The facility provides various tests such as routine blood and urine tests, pediatric specialty testing, glucose tolerance tests, and wellness programs, with options for biometrics like height, weight, and blood pressure. Scheduling appointments online is straightforward, and check-in is quick and convenient. Many patients report friendly and efficient staff, with some describing their experiences as positive, especially when staff members were helpful and made efforts to make the process comfortable. Patients appreciate being called quickly upon arrival, and some staff, including nurses and phlebotomists, are recognized for their kindness and professionalism. The online check-in system is praised for its ease of use, though punctuality is important as the system enforces a strict 10-minute grace period for appointments. However, some reviews mention challenges such as long wait times at busy times, and occasional rude behavior from front desk staff. Several patients suggest that the location could benefit from a dedicated receptionist to help with check-in, insurance, and billing inquiries, which could streamline the process and improve the experience for walk-in visitors. Overall, Quest Diagnostics is a reliable option for various lab tests, with a focus on safety, efficiency, and patient comfort when staff and procedures are well managed.
