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March 2024 by Tristan Rocheleau
If you're going to have the backpacks locked up now, you must have enough staff to make it quick and easy to unlock and try out.
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March 2024 by Brianne Murphy
This store consistently hires employees who misgender me and treat me like I’m a second-class person.
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March 2024 by Julian Lemoine
2 clerks wouldnt accept my shoes I wanted to return, I bought them last october, not 100% satisfied, want to return. They said I could speak to the manager but they would probably say the same thing. Looking up the return policy, it says: "We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund"
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March 2024 by Benjamin Waddington
It's a great REI!Also, for those of you that are certifiably insane, they have a selection of Stanley cups.
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March 2024 by Shum Fong
Great store for enjoying quality products for outdoor activities. I got a good deal on a sale priced HOKA shoes.
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February 2024 by Shan Wolff
Staff here are the best! (SF is horrible). The store is huge, always orderly and well stocked. Lots of parking, but be smart as this is one of the highest auto burglary spots in Berkeley. Get outside!
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January 2024 by Cindy Kupka
Love REI but feel if they are going to sell dog items they need to let dogs come into the store. They want to profit from the sales but wont let them in. It is a very old school to not let your family members (dogs) go shopping with you. I am annoyed every time I walk in and see that no dogs sign on the front door. Most other stores let you shop with your dogs. Will stay away until this changes.
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January 2024 by StonedWheat
The company has gone Corporate. They care more about making money, and selling memberships over taking care of customers. Wish i could give zero stars. There is a reason this store, and others thathave followed, unionized. The management at this corporation is awful, by design. They hire externally and have fired most long tenured employee's. There is no more outdoor culture, and inspiration from knowledgable staff. The advantage they had over other retailers was great customer service...that's it. But after eliminating their Sales lead position whuch was the part of the management team that essentially ran the sales floor and wrre their best experts, the company is just another Walmart. Don't be fooled by the 'Co-op', there are better places to shop that give you that 10% back instantly with membership like Sports Basement. One of REI's goals is to sell Credit Cards!! Not just membership. Shop local, shop Sports Basement.
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December 2023 by Murti Nauth
I forget how much I dislike going to this store, until I go in again. The employees aren’t knowledgeable, they are often condescending, and the company just doesn’t sell quality gear. 2 stars because they consistently have outdoor gear that works on short notice, which I appreciate.
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December 2023 by Shiva Srinivasan
It is good place. They have certain discounts. If you live in the US for a longer time, taking their membership works out to some good deals.
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December 2023 by Vicky Wang
Best place to buy climbing shoes ?. They have excellent staff to measure your feet and give recommendations based on your climbing experience level. They never try to sell you the most expensive pair, only focusing on which ones fit best.
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November 2023 by Vincent Gooden
Tip Top has an amazing team! Tammy was so patient with us when me and my partner came in to test bikes, and not knowing what we were looking for. They were so knowledgeable and asked us so many good questions in order to narrow down the perfect bikes for us!We never felt judged or uncomfortable, being completely new to biking. We were able to purchase new wraps, seats, and locks at the shop too!Absolutely recommend, they’re a fantastic LBS!
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October 2023 by G Mail
Really bad customer service ... a customer associate named Steve was absolutely clueless and totally unhelpful, unsure if he was stoned or just didnt like working. Kept asking him about a sale that was happening, he had no clue. Asked where the shoe sale associates were, he said he didn't think there were any (there are usually at least two).Basically shrugged off any attempt at assisting customers, and muttered "i don't know" when we asked why he couldn't point us in the direction of someone lucid/coherent
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September 2023 by B C.
First time the other day. I ordered something online for pick-up. It was confirmed quickly. Very easy process, in and out of there fast.
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September 2023 by Patrick T.
Great local REI. The selection is always top notch and the staff is great. Only issue is that it is sometimes super busy and checkout takes a while.
