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March 2024 by Action Z
First 2 hours free parking. Amazing!
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March 2024 by Vanessa Jauregui
This is to Crate & Barrel general customer service and trade program customer service lines. You have zero experience in customer service, everyone has accents from abroad and they don’t care about your issue and have no additional information than what is already online. I expect better from a well know retailer, it’s a crapshoot.
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March 2024 by Stephanie Roberts
How to have your time disrespected: buy an expensive sofa at Crate and Barrel and then try to call them with a simple question about cleaning.Took a while to even get someone on phone, but then she said she'd have to transfer me. And here I am sitting 14 minutes later and counting and no one picks up.And it sounds like they never will, Why? Well it's the same music and same MO of other companies who BROADCAST online that they have a customer service number, when really it's a total joke (they all want to do away with live people answering their phones and actually helping customers - but I"m not telling you anything you don't already know).Omg - now it just rang - went away from the music and do you believe a receding came on and said exactly this: "I'm sorry no one is available to take your call. Goodbye."And I was disconnected. There you have it.
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January 2024 by Dallas Ray Lopez
Yesterday, I returned hemp sheets I purchased online for in-store pickup. Maria, a manager, attempted to charge me a 30% restocking fee when neither the receipt nor the website stated a restocking fee for bedding, especially as high as 30%. I then asked to speak to the other manager, Hugo, who at first brought it down to 20% and then 10%. He said he could refund me if I purchased something else. I let him know that, based on the customer service, I did not want to buy anything else.More details: Maria and Hugo made it difficult for me to return my items and tried to use cohesion not to return the item or buy another item. When I first approached Maria, she stated she would charge me a restocking fee. I immediately went to the website, and its return policy and my receipt, and nothing stated a 30% restocking fee. When I shared this with Maria, she said I could return it online for a full refund, or if I returned to the store, another manager could just reject my return. Maria made it seem like I had to accept the 30% restocking fee.I asked Hugo to speak to me and show me anywhere it stated they could charge me a 30% restocking fee. He could not. Hugo said he was trying to work with me by bringing it down to 20% and then 10%, but I shared that when your policy or receipt does not mention a restocking fee, it's not working with me but trying to coerce me. He said he could refund me if I purchased something or put it on store credit. To me, the store did not want their sales impacted and used questionable practices. I watched a white, older woman come in with bedding and was not treated the way I was. Even though I am an attorney, I was not dressed professionally and felt treated poorly for not looking like their "traditional" clientele.
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December 2023 by David Mihm
Lili provided one of the best retail experiences I’ve had in years. Last-minute Christmas shopping led me to an online order pick up in store, but the timing of my trip was actually too early for the order to be ready. The item I’d purchased wasn’t even on the shelf. Lili took the initiative to find it in the back — even without my asking, while I was looking for a plan B — brought it to me, AND canceled my online order to save me another trip back to the store. All on one of what is surely their busiest days of the year. Highly recommend asking for her if you need help with your purchase.
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December 2023 by Nicole Steve
The cashier issued my return amount to store credit without telling me and it was supposed to go back to my Visa. The manager came out and claimed there was nothing they could do to reverse what they did. I had to spend nearly an hour talking to customer service to sort out the mess they created.
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December 2023 by Mindy Le
I waited in line to return a vase I purchased online. When it was my turn, the lady said the “return” was the one in the back, which was by the dinnerware. ( By the way, there was no sign at all.) so I waited in line again and the customer had bought lots of stuff so the cashier was wrapping them. She called for backup twice but no one came to help other customers including me. The cashier got a little frustrated because she was still wrapping the stuff and line was getting longer. So finally she told me to go back to the front cashier. I went back to the front desk which was not too busy so I went up to the people (one of them appeared to be a manager) and told them what happened and I was able to return there. It shouldn’t have taken me more than 5 minutes to do a simple return. Instead I was there for 20 minutes waiting in line.
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December 2023 by Rachel
Gabriel provides superb customer service. I’m hard pressed to ever say that but every time, he goes above and beyond to make shopping there easy and seamless. Cannot express how impressed I am by him and his commitment.
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December 2023 by T. Tyl
I have always loved crate and barrell, I had many thing for my home from there
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November 2023 by Esmeralda Robles
Very horrible customer service. Everyone has a personal issue. You need to look high class to in this store or else they wont like you assuming you don't have money to buy. In Torrance are good people better customer service.
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October 2023 by Sheida Neman
Horrible customer service. You’d think it’s a country club with how chatty they are at the register
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October 2023 by Alain H.
Very nice location and excellent customer service here. Special thanks to Constantine for his help and patience!
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October 2023 by Jennifer Sink
I interacted with one nice sales person who helped me order a bunch of furniture for my home. But had a horrible interaction with a woman named Glenda, who yelled so loud and wouldn't even let me speak when I asked about a coffee table. So strange! I'm not sure I will even shop there again because of how rude she was. Very disappointed.
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October 2023 by Nancy H.
Amazing and fantastic, I asked Waldir are about a wedding gift and he assisted me graciously found the items I was looking for help me with the purchase, wrapped and boxed everything beautifully! Thank you Waldir, hope to visit your beautiful store again soon.
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September 2023 by Wendy F.
Let me start off by saying, these people do profile.. I felt as if i was being followed? i kept having workers come up to me asking 'if i needed help'? i mean within the same 5 minutes and i kindly had to shoo away..Secondly, there aren't many workers on the floor meaning I couldn't get any help, I had to call the store for the lady to come down to the first floor.Needless to say she ended up selling me an open set of Pyrex containers. I'm figuring these were returned since the box was opened... Next day it didn't fit my kitchen I tried bringing it to returns; i returned it better than the way she sold it to me and she's INSISTING for a no refund. But she sold it to be less then than 24 hours ago; still has the box, she sold it to me open and she doesn't want to take the return? She's nothing but rude and inpatient. I had to seriously BITE my tongue the way she was dismissing me away from the return counter; & she's the manager. Also DO NOT purchase anything without the BOX to the ITEM. This store only displays items with out the packaging because you wont be able to return it! Don't grab the items from the shelves ask for the box to it. I figure this store tries to limit returns based off their 'selling techniques'Customer Service said thats against their selling policies. If they try to refuse your refund with an ITEM that HAD a BARCODE, CALL CUSTOMER SERVICE. Nothing on the receipt says a UPC has to be present. Just stated an ID, the item and receipt in re-sellable condition.These people need simple common sense and MORE training for SIMPLE customer service..Associate: Catherine O; 09/28/23
