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March 2024 by Mauricio Tanous
The hotel as such is nice. Very well located, almost next to Snow Summit and a ski and snowboard equipment rental place. Breakfast was good, nothing out of the ordinary. The service is not that good either at the front desk or in general. The room cleaning service is not automatic but must be requested at the front desk daily before 10am
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March 2024 by Casey Guo
Really nice hotel. Free parking and roomy parking lot. Their breakfast is super and is the main reason I pick this BW. While the hallways and common areas are somewhat old-fashioned and esoteric, the rooms are fairly modern and enjoyable.Plenty of amenities. Two things that would make a stay perfect: I wish their internet was faster/less laggy and they were pet-friendly.
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March 2024 by Peter T
Toilet paper in hard to reach place. Dresser drawers hard to use. Balcony was blocked by furniture, seemed unsafe and view was on trashy backyards. Tub was supposed to be jetted, which it wasn't.Free continental breakfast much less compared to competition.Nearby activities: Close to Snow Summit
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February 2024 by Luis Gutierrez Hernandez
This is my first time on the best Western hotel and so far have been a horrible experience from dirty and problems whit room to rude staff. I pay a lot today and it's just bad . Laying at price after calling from 500 after tax to 559 . This is my first and last time coming here . Wifi on room not working and more.
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February 2024 by Julia Jekubovich
Great value, excellent breakfast, beautiful and warm environment, courteous staff!!! Conveniently located near ski resort and ski shuttle. I highly recommend this hotel. I've been up to Big Bear many times. This is my new favorite place to stay!!
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February 2024 by Nareg Nahabedian
Good location next to the slopes.. nice small, but decent breakfast
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February 2024 by Meredith Adler
Awesome bathroom jetted tub, huge counter for make up, fireplae and comfy beds, delicious
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February 2024 by Maxx Phillips
Surprise on how great this place was. It was very cool. Almost like an old Castle style hotel. Very kid. Friendly with kids room pool, hot tubs, fireplaces in rooms. Free breakfast is also a great treat. Like I said, pleasantly surprised that his face was that cool and a small big bear
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February 2024 by Kathryn Jones, Realtor
The overall vibe of this hotel is pretty old, and the decor reflects it. The rooms have a more modern look than the rest of the place. We walked by the front desk multiple times and were never spoken to. On the plus side, the included breakfast was really good. I enjoyed watching the pancake machine crank out mini pancakes. The only negative was the bacon, which was overcooked and tasteless. The hotel is conveniently located near town and restaurants.
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February 2024 by Curtis
Very nice and clean.
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January 2024 by john claridge
We stayed here for my birthday they put us next door to a room that was being renovated. They moved us to another room with a jacuzzi tub when I filled and turned on jetts black mold came out of the jets. Not the cleanest room.
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January 2024 by Winnie Lee
The price was more expensive than nearby hotels, but it had an old-fashioned atmosphere that was different from the typical BW, the breakfast restaurant was luxurious, and the free breakfast was good.
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December 2023 by Bill Fletcher
I am so glad I was able to stay there for 3 days. I extended my original stay because of the following...The staff are incredibly kind, friendly, and accommodating. The room and the property were amazing. As a top tier Best Western Rewards member, I see a lot of properties. This one stand tall above all others! Thanks gang, you are amazing!Rooms: Newly remodeled. Loved everything.Noteworthy details: Can not say enough about the staff! So very helpful as I struggled with a knee injury. I left my watch and came back for it. A very sweet young lady went to the room for me to save me additional pain.
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December 2023 by Jasmin Munoz
I recently had the pleasure of staying at Best Western, and I couldn't be more delighted with my experience. From the moment we arrived, the staff went above and beyond to ensure our comfort.We needed an early check-in, and I was impressed with their flexibility and willingness to accommodate our request. The three lovely young ladies at the front desk, particularly Mrs. Penny, were incredibly welcoming and attentive throughout our stay. Their genuine hospitality made us feel right at home.The night clerk was equally friendly, adding to the overall positive impression of the hotel's staff. Their commitment to excellent customer service truly stood out.One of the highlights of our stay was the complimentary breakfast. The chef at this location deserves special recognition for skillfully seasoning the food to perfection. It was a delightful start to each day, and I appreciated the variety and quality of the breakfast offerings.Overall, my experience at Best Western was exceptional, thanks to the outstanding staff and the attention to detail that made every moment enjoyable. I highly recommend this hotel to anyone looking for a comfortable and welcoming stay. I look forward to returning on my next trip.
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November 2023 by Carolynn Evans (MG)
Well what can be said, we are never disappointed in the level of service we receive at BW Big Bear. The staff always go out of their way to make us feel like friends. By the time we check out , we are booking our next stay!Rooms: The rooms never disappoint, they are always clean and comfortable.Nearby activities: Down town Big Bear is just (free) 10 minute bus ride from this Hotel. With in a beautiful 10 min walk you have a fantastic restaurants. Make sure you visit Captain Anchorage!Safety: The staff remain ever diligent and have a watchful eye out to keep us safe.Walkability: I love the fact we are close to shops and restaurants.Food & drinks: We enjoy the dining room, where we can get a beautiful breakfast. I look forward to going to the lovely bar when it opens back up.Noteworthy details: The Hotel has an old world feel. The front desk area is decorated beautifully with many different antiques.
