Victra is a Verizon Authorized Retailer located in Big Bear Lake, CA, dedicated to providing an excellent experience for its guests. The store offers a wide range of wireless devices, including phones, tablets, and accessories, all supported by knowledgeable store consultants and managers. Customers have praised the helpfulness and professionalism of the staff, particularly highlighting the impressive service from employees like Adrian and RJ, who effectively managed challenging situations with patience and care. While customers enjoy the good service, some have suggested improvements in seating and the reduction of repetitive commercial loops during wait times. Overall, Victra is committed to connecting technology to life in a trustworthy and enjoyable manner.
Tristan was Amazing, and handled everything. It wasn't an easy task but he took control and made it happen. My son got his 1st ever new phone! Thank you Tristan! We appreciate you! Very happy customers because of Tristan!
July 2025
Adrian R helped me in the store more then once and was very personal and took care of everything we needed in a timely manner. I would highly recommend coming to this store and ask for Adrian to help you.
July 2025
Very good customer service. The wait time could be helped by better seating and a rotation of the neverending commercial loop.
