Victra is a Verizon Authorized Retailer located in Big Bear Lake, CA, dedicated to providing an excellent experience for its guests. The store offers a wide range of wireless devices, including phones, tablets, and accessories, all supported by knowledgeable store consultants and managers. Customers have praised the helpfulness and professionalism of the staff, particularly highlighting the impressive service from employees like Adrian and RJ, who effectively managed challenging situations with patience and care. While customers enjoy the good service, some have suggested improvements in seating and the reduction of repetitive commercial loops during wait times. Overall, Victra is committed to connecting technology to life in a trustworthy and enjoyable manner.
RJ Diverse best customer service. I was having trouble with my phone. Problems solved.
August 2026
I had great service from Colt. He was super informative and was able to get me in a new phone with a less expensive monthly payment than my Spectrum plan.
August 2026
Brown C in Big Bear Lake was a lifesaver and saved my account
