Apple Brea Mall provides the standard Genius Bar and shopping experience for Apple products, with customer service that varies significantly between visits. Many staff members are highlighted as knowledgeable, professional, friendly, patient, and cool, capable of solving problems and offering detailed help. Customers report good shopping experiences with staff who listen and assist warmly.
However, other experiences are negative, with reports of impatience, unfriendly attitudes, and staff who are not interested or capable of solving problems. Some customers feel their time is wasted, noting employees who are careless and have them waiting without visible activity. Issues sometimes require multiple visits or sending devices to a repair center, though the process includes accurate time estimates and updates. The store is often busy, but wait times can be surprisingly short. The overall impression is inconsistent, where excellent, problem-solving assistance from some technicians contrasts sharply with unsatisfactory service from others, leading to calls for higher standards.
The sales person whose name is “Jordan” was extremely sweet and compassionate to me and my mother when buying the iPhone Air. If you ever going to the Apple mall @ Brea small a strongly recommended asking for Jordan for your assistance !
August 2026
Thank you Jacob and the team for helping us today. Even tho we didn’t go home with anything Jacob was the best in helping answer my questions. Can’t thank Jacob enough for helping us out!!!! 100% will be coming back and talking to Jacob.
July 2026
Excellent customer service. My new iPhone was sealed, authentic, and activated without any issues. Highly recommend this shop.
