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March 2024 by Symone A.
Definitely making sketchy deal with CHP officers . The driver was cheering and high-fiving when my vehicle was impounded when going as far as making remarks about after hours charges ! Like imagine one of the worst days of your life and then you see the 2 crooks cheering right in front of you ... also don't be like me remove everything from the car when you get the chance I had 2 hats stolen ! Definitely don't recommend $345 to tow the vehicle 4 miles !!! And $600 in total yet still took some cheap hats from my car .... So predatory I wish CA would pass laws to end this type of greed
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March 2024 by Ted F.
This place has poor customer service when you ask to speak to a manager they hang up on you Forth attempt haven't heard nothing back over damage this towing service is not responsible at whatsoever AAA you should cancel contract with them this is going to my insurance claim.
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March 2024 by Ted f
The tow service was good until the end when pulling out it got caught and cracked my front bumper I called left a message I got a response back but took me awhile to get a picture cuz it still at the shop I sent the picture didn't get a response I called back yesterday they said that they were going to tell all the managers left on my name and cell phone number and still haven't got a call back I appreciate if I get this issue fixedIf something like this happens management should be all over it on top of it not let time drag not professional I didn't like the fact that the first guy that came giving me excuses not to tow my car this wouldn't have happened if it was on a flatbed..SMH
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March 2024 by Andrew Haitz
AAA should drop the contract for this company, their customer service sucks. Do not use this company, they care more about their time than they do your business.
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March 2024 by Clint Black
Not real happy that my AAA request and they do not show up when they said they would/relatively on time
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February 2024 by Isidro Z.
Horrible service. Called for a tow through AAA and these guys got sent out to me. Once the guy gets here (this old guy that needs a walking cane to get around) hops outta the truck and ends up telling me we can't tow your car because it's not an emergency?! Like bro wtf! How are you going to say that my requested tow is not an emergency. Then on top of everything he has the audacity to say that he'll tow it for $180. Very unprofessional. You got sent out to do a job. Do it.
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February 2024 by Cheron P.
I highly recommend Brea towing and especially Robert. Robert showed up within the window of time originally given to me. The issue with my car was difficult. My electric car was completely powerless and I could not even open a door much less move the car. Robert went above and beyond to make sure that my car could get towed to the Tesla dealer in Buena Park. I believe that most people would've given up trying to help me, but Robert continued to find a solution and was able to help me get my car into a tow mode so that he could get it on the truck and out for repairs. I appreciate his willingness to not give up and his professionalism the entire time he was assisting me with my issue.
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February 2024 by Valerie Goyer
Brea Towing saved the day, and helped my son with the delivery of his completed eagle project - a MASSIVE console on wheels for the BOHS Swim Team. Thank you Brea Towing!!! Your willingness to serve the community is appreciated!!!!!
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February 2024 by Valerie G.
Brea Towing saved the day, and helped my son with the delivery of his completed eagle project - a MASSIVE console on wheels for the BOHS Swim Team. Thank you Brea Towing!!! Your willingness to serve the community is appreciated!!!!!
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February 2024 by Seuqram G.
After being called 5 times and waiting for 2 hours for a pretty straightforward location, you start to believe you're being pranked. Reading the other 1 star reviews, it's clear that this is the common experience and the 5 star reviews are probably bought. Even AAA complained about how rude they are. I hope they go out of business. Awful people who clearly are not doing their job or care for people, much less, customers.
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February 2024 by oldg35
Triple A sent them out couldn’t tow my Ram 4500 even when I told their dispatch what type of truck it was. Had to call Country City Towing to get the job done
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February 2024 by Manuel Pereda
People save yr $ they won't even get there after 3hrs waiting.. I called my aaa they called brea towing just for a pick up and drop off 2.1/2 mile trip they didn't make it on time to my mechanic shop.. wow.. me waiting and waiting but had to use other options.
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February 2024 by S “Reviewer” K
Enrique was awesome. He and the dispatcher...the best. I know you can end up with a bad one of the bunch but Enrique made my mother say "he was one of the smart and kind ones" LOL.
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February 2024 by Victor F.
I help the homeless,Brea Towing refused to come to the aid of an elderly homeless woman suffering from memory loss. Because their technicians lied about the condition of her van. So they stranded the poor woman not once but twice. They were sent by AAA. I'm going to contact the Better Business Bureau as well as every media outlet I possibly can. No one should be treated like this homeless or not.
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February 2024 by Israel A.
2014 bmw s1krr that was dropped 2 years ago and they never reached out to get it fixed right away. Only took them about 1 year and 4 months to fix, and that's only because I kept calling and never gave up! Unacceptable don't recommend doing business with them they didn't even cover half the damages after having me wait for such along time. Pathetic and unprofessional! Will never do business with brea towing and I'll make sure none of my friend and family members do as well.
