Kinecta Federal Credit Union is a large credit union with many branches and services. Reviews of its branches, particularly the Brea location, highlight generally positive in-person experiences. Multiple customers describe the staff at this branch as super friendly, helpful, polite, and providing great service, with management noted as top notch. The service is described as personal, with employees taking time to answer questions and help with issues in an expedited way. However, other feedback indicates that customer service across the wider credit union can be a hit or miss, with some experiences not being great. Some mention that better rates and service can be found elsewhere. The branch is noted as being very busy, with staff working hard to manage many customers. Overall, while experiences vary, the specific branch receives strong recommendations for its amazing and helpful interactions.
Very friendly, very helpful, always take care of the customers.
April 2025
My husband needed to open an account, and the experience was 10/10. Sara F. was extremely helpful and made our banking experience actually enjoyable. She answered all our questions and presented us with what they currently offer. Banking done real easy. Thank you, Sara! 💖
July 2024
We met with Sara today and she was very helpful and professional. She made the process of opening a membership account very easy and painless. The branch was also really clean and we were helped right away. We will definitely be back to this branch!
