Purple at Brea Mall offers innovative sleep products like mattresses, pillows, and bedding featuring their unique Purple Grid technology. Customers report a positive store experience, noting the staff is very nice, patient, helpful, informative, professional, and knowledgeable. Visitors appreciate that employees answer all questions, explain the technology clearly, and do not rush the decision-making process. The service is described as good customer service with great support. Many customers entered with an idea of what they wanted but received guidance that solidified or changed their choice after trying products in the store. Staff are noted for differentiating between product types and helping customers conclude what is perfect for their preferences. The helpful service often results in customers purchasing more than originally intended, such as buying multiple pillows or a mattress. The process is smooth, with staff assisting with paperwork and informing customers about promotions and discounts, which can include a student or teacher discount. Overall, customers are very pleased with the experience and would refer the store to others.
There was a bumpy start to my transaction, but the management stepped up and turned it into a positive experience. I've been sleeping on a Purple for 10 years and I can't imagine sleeping on anything else.
February 2026
Came in the other day to get a pillow for my mom and was helped by John. John was very informative and gave me the building blocks I needed to pick out the medium purple harmony pillow. Shoutout to John and Purple for helping my mom get a good night's of sleep.
December 2025
For this visit, I bought myself a dream layer pillow since it was on sale. I had Elijah help me, and he was kind & professional! He let me test out the pillow since you can customize the height of it to your comfort. I would definitely recommend!
