This CVS location offers a mix of positive customer experiences and some notable drawbacks. The pharmacy staff receives consistent praise for being friendly, kind, helpful, and providing great, exemplary service. Customers find the store well-stocked with items like vitamins, personal care products, supplements, and electrolytes, and appreciate the clean environment with plenty of parking. Many highlight excellent deals and rewards that make shopping worthwhile. However, significant issues are reported with the general store staff. Multiple reviews describe staff members as rude and inappropriate, with one recounting a loud yelling match and name-calling between employees in front of customers. A particular senior staff member is noted for being confrontational with both employees and customers, refusing helpful service and yelling. Furthermore, the store's phone system is a source of frustration, as callers cannot reach a living person for simple questions, only reaching a recording. While the pharmacy is highly recommended, these factors can make the overall shopping experience unpleasant and uneasy.
Every time I step into this CVS, Jennifer and Joanne make it easy. They’re not only friendly but always ready to help with whatever I need. They’re the reason I keep coming back!
December 2025
Jenn delivered great customer service! Very patient and helpful with getting logged into extracare so I could use my savings
November 2025
Great CVS location here in Brentwood, huge store, wide aisles, great selection, helpful staff, glad to have a well run store in my neighborhood.
