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“Leon was amazingly helpful. We were able to get our trade in and upgrades swiftly with no issues. Staff is great overall. Would definitely recommend going to this location.”
“Shawn and Dalilah at the Balfour location in Brentwood 94513 have a fabulous attitude towards their customers. They listened to my issues with thoughtful concern. Shawn went above and beyond to solve my phone problem. Shawn and Dalilah both were professional, knowledgeable and nice. I have been a T-Mobile customer for almost 17 years; it is because of the excellent customer service I receive . Good business with great people. Thank You”
10:00 AM - 8:00 PM
2465 Sand Creek Rd, Brentwood
Mobile Phones
“Shaz and Eidris took great care of us today! I want to thank you both again for all your help. I made an online appointment and we were seen right away on a Saturday morning. Eidris was very helpful and understanding with the issues that my wife was having with her phone. He really took his time to properly troubleshoot the issue. As the store became busier, Shaz the store manager started to help us while Eidris went to help another customer. Shaz was also very helpful. Our issue seemed complex so he helped us get on the phone with apple to further troubleshoot the issue. As soon as Shaz got a better understanding of our issue he was actually able to resolve it himself very quickly. Turns out att automatically restricted some settings due to my wife traveling internationally. Both of these guys were super helpful and I feel they went above and beyond to help us get our issue resolved. I would definitely reach out to them again if I ever have any issues. I hope these guys stick around because the customer service we received today was exceptional! This is the type of customer service that will make customers want to remain with att.”
“Had a horrible experience with customer service over the phone . Came into the store completely frustrated. Dewayne and Khalid took accountability for the company failure to fix our issue and connected us back to customer service yet stayed around until the situation was corrected. Their responsiveness and willingness to help was unmatched. The best in store experience I’ve had hands down.”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Very quiet, very clean. The store service people were knowledgeable and they helped me out a great deal. My phone was broke and I had to buy a new one and that went well for me, thank you AT&T.”