My experience yes the back to the dock is difficult and it's not necessarily for new people (I'm new as it gets) but my experience wasn't bad. The staff was very helpful and nice. If you are new and have a chance to explain that, I think they get it and may help.
January 2024
Not liking this at all. It's tight, you have to back-in off the street all the while the local police department is looking over your shoulder. Never coming here again.
June 2023
Overnight parking allowed, park outside to checkin open at 6 very very very tight parkings back up from street