The AT&T Store in Burbank offers phones, tablets, smartwatches, and connected devices along with wireless data plans for every need, including prepaid plans and popular unlimited data plans with nationwide 5G service. Customer experiences at this location vary. Many recent reviews highlight amazing and outstanding customer service, describing staff as super helpful, friendly, professional, and knowledgeable. Specific positive interactions involved agents patiently answering questions, guiding customers to the right plan, helping set up new devices, and solving billing or account issues seamlessly, even during busy times. These excellent visits are noted as pleasant and stress-free. However, one long-term customer mentions that experiences were mostly negative until the last two visits over the past nine months. Overall, the store is recognized for its knowledgeable and friendly team that provides exceptional service.
Soxchi was great. She has amazing customer service skills. She was able to answer all of my questions and take care of my needs Thank you so much 5 Star service from Soxchi!!!
June 2024
Nathan was super helpful! Best experience ever in updating phones!
June 2024
Been having trouble with my SIM card failing, went in and Armen helped me out, I was in and out within 15 mins! Thanks