Bank of America (with Drive-thru ATM) is a bustling financial institution that strives to provide exceptional customer service. Despite the high volume of clients, the bankers make every effort to assist in the ways they can. Customers have praised the warmth, kindness, and professionalism of the staff, such as Diana, Hratch, and Mary, who ensure that their needs are met and that they feel comfortable throughout the experience. The bank has taken proactive steps to enhance cleaning procedures and follow local restrictions to limit the risk of exposure, which may temporarily modify their hours. Customers are encouraged to use the Mobile App or website to check the available services and hours in their area. While the ATMs have had some issues in the past, the management has responded, and the ATMs have improved. The parking attendant is also praised for being kind, courteous, and maintaining a clean and welcoming environment, making customers feel safe and valued. Overall, Bank of America (with Drive-thru ATM) is a reliable and customer-focused financial institution that strives to provide a positive experience for its clients.
Awful service. No acknowledgement, other clients were being asked and helped when I was just sitting in the lobby. New client, just there... sitting in the lobby. However, it all turned around when Sofy (personal banker) assisted me. GREAT service and sense of urgency when helping with finishing my application.
May 2026
Yesterday I went to this location and got help from Hovig Ounjian got good experience with his help Thanks so much Hovig !
December 2023
My questions were answered in respectful and effective way. I’m satisfied.
