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October 2025 by Jamie Hellesto
I was charged for insurance I didn't ask for or agree to paying. $300 error on their part.
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October 2025 by Keoni Stevens
I travel all over the country and this is by far the best Hertz I've been to. Nick is a phenomenal Manager will always use this hertz they are the standard.
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October 2025 by Joseph Pacia
I was charged for fuel even though I returned it with a full tank. Turns out Hertz has a history of doing this. If you have to rent from this company, make sure you have proof that you filled the tank, and make sure you know what you're getting charged for. It's very easy to rush through the process because you have a plane to catch. I'll update this is if it's resolved, but I might be done with this company.
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September 2025 by Josee Sam
I was dropped off at the front door by a Uber, I thought it was closed. When I got in, it was a nice experience, very nice and courteous staff.
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September 2025 by H Mandi
Amazing experience as always, specially as a gold member, easy in and out. No line!
Thank you.
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September 2025 by Nancy Hanko
Easy, organized return. Long walk to terminal.
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September 2025 by G G
Hertz has been reliable and good to me . They always have nice trucks available if I ever need something with more space. The employees and manager here are great too. Highly recommend renting here.
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August 2025 by Antonio Romero
We rented a car for 1 week from this branch and thankfully everything went well. We had no issues. Happy with the service provided.
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August 2025 by בני דוידוב
Many thanks to Esther, she helped me a lot and gave me great service!
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August 2025 by John Felker
Easy to use but a long walk from terminal
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August 2025 by Jennifer Dao
If I could give this 0 stars, I would. I dropped my car off for a different rental company and was flying out of JSX. I walked to the exit and saw a Hertz station and asked a Hertz member at the exit entrance if she knew where the JSX airline is and how to get there. She was immediately annoyed and angry that I was interrupting her and her friends talking. She immediately got defensive and aggressive saying don’t get mad at me just because I don’t know where it is. I wasn’t even angry nor raise my voice at her, all I did was asked a simple question. She turned to my boss and started telling him that I don’t talk to dumb Asian women and then explained to him where JSX was located.
The fact that we were both a minority and I received the type of treatment I did for asking a quick question. Hertz should do a better job at screening their employees. You’re suppose to treat customers with respect. Do better.
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July 2025 by Hector Flamenco
Friendly to Gold members, a bit rude to.others.
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July 2025 by Kristina
Kristall is totally rude, doesn’t help with anything
Avoid
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July 2025 by Ronald Henares
Warning Alert!
Spend more money elsewhere and do not trust this location.
Do not rent from Burbank Hertz for any reason. If something goes wrong, you will have no human to talk too. I rented a car at closing on 7/22 Sat night at 1025pm(rental #113760765). The employee gave me my contract receipt and had me take the elevator down to the dark garage below to space #81. No car. I searched but to no avail. Stranded. Went back up elevator to office everyone gone. Went back to garage searched every car no car. No one in garage either feeling overwhelmed and unsafe. Go back to office only Alamo open no one to help me. Call Hertz all numbers possible for hours no help. Its All AI. Take Uber for $180 to Newport. In Morning call Hertz, finally get a human but he cant help me. Sends me to another agent no help. Sends me to AI agent takes forever. I'm in this for 2-3 hours. Take Uber back to San Diego another $150. Today my credit card is charged for full rate from Hertz after explaining to AI. YES explaining to AI and even that was deadly slow!!!!
I'm more than happy to pay and lose $500 if it prevents one person from renting a car from this horrible experience. I've lost time and money and trust me when I tell you there is no customer service in any way possible at this location. No one has still called or reached out to me as a customer.
Warning Alert!!! Do not Rent from this Hertz Burbank location.
Morale of the Story - Have the agent check you into the car before leaving. My fault for trusting that a car would be there so close to closing. I feel very stupid but I do know that I can communicate and help others from experiencing one of the worst customer experiences in my entire lifetime.
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June 2025 by Dr. Karla Hernandez DeCuir
There is a long walk from the airport to the car rental area
