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November 2025 by Chris Witmer
Waited over 30 mins for my Genius Bar appointment and the part needed wasn’t in stock. Friendly staff though!
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November 2025 by Tao “Tony” Hong
Rudest Apple store I've ever been to, genius bar. Apple store doesn't take applepay for payment; genius bar very impatient and impolite
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November 2025 by Ahmad Abualfilat
They are a very fast and helpful team.
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November 2025 by jacky chan
One of the coustomer they work in Apple is a Apple feature not a carrier feature come in because there imassage not working properly they go to tmoible they can text turn cellular on and off is not train in any carrier store I did not try I just let your Apple employees know we are network as a Apple product buyer how do you not know your own product your features on the phone while carrier is network do better Apple
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November 2025 by Lili Rodriguez
Great experience knowledgeable apple employee. I’m glad I came here I went to Hillsdale location and was given bad information regarding changing my iwatch battery. Thanks!
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November 2025 by Edward junior Zalazar fernandez
Terrible customer service. They cancel your appointment because you take 20 minutes to reply, but they can make you wait 2 hours without a problem and then cancel appointments for the next day.
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November 2025 by Alev Yakin
So small nothing special at least they know what they are selling..
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October 2025 by Sameh Wahba
I have Apple Care+ with loss and theft, went in telling them the battery isn’t working like it should and that the phone was heating up, and George, who was assigned to me was completely inept. No sympathy, no reasoning, not helpful, not trying to find solutions, and then he did something which we thought wiped out all my esims, he was happy to tell me that I’m leaving worse off than when I came in. I give 2 stars and not one, because when he finally caved in bringing a manager after I repeatedly asked, she was nicer and apologized that the Apple system is a broken system.
So as it stands, they change the phone if I lose it, but won’t change it when it’s not functioning properly. Very strange setup.
I was also told by another person there to go buy apple products from Costco because it would be cheaper…
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October 2025 by Nabil Hanania
Very helpful people and they will go out of their way to get you what you need and what you want
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October 2025 by J Flowers
Very cool store
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October 2025 by Jonathan Lish
They're trying to convince me that a charging issue has something to do with my iCloud. The genius bar just trying to find any excuse to make you go away and come back at a later time when it's not their problem. Every single time I come to the Burlingame location it's the most lackluster by far
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October 2025 by Douglas Hansen
Tried to replace a battery. They claimed they’d have a 50/50 chance of success or wiping the phone….the phone they make. Walked out.
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October 2025 by Bing Crimmins
make sure you have enough time even when you have an appointment because they will not attend you what ever schedule you have requested you have to wait extra 25 mins atlst. And be ready to offer an upgrade they will really do a diagnostic to sell something
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October 2025 by Sitlali Rivera
At Apple Burlingame I didn’t receive any assistance because I don’t speak English. I felt ignored and disappointed. I hope they can offer more support for customers who don’t speak the langua
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August 2025 by Eric Ramirez
Almost thought I was at T-mobile with how helpful the people here are. If you come here with a problem, they are not going resolve that problem.
