Apple Burlingame offers a positive experience with knowledgeable and friendly staff. Customers appreciate staff members like Hoa, who helped a young customer choose her first iPhone with efficiency and clear information about the latest Apple products. Baran was helpful in explaining the features of the iPhone 16 models and assisted a customer in making a decision. Tyrone provided valuable insights on products and current deals, making for a wonderful experience. The store staff generally create a welcoming environment, making the process of trade-ins and purchases smooth, with one customer noting that the trade-in process was painless and well-handled. However, there was an isolated negative experience involving poor communication and service from a staff member who checked a customer in, leading to confusion and frustration. Parking at the location can be challenging, but overall, the store is known for its knowledgeable, helpful employees who strive to offer a good experience for customers seeking Apple products and services.
The associate, Hoa was so helpful and knowledgeable. He went out of his way for us, we had such a positive experience with Hoa. He has been with Apple for many years and Apple is fortunate to have Hoa!
April 2026
Dylan, the technical specialist, was amazing. He was extremely patient and highly professional in working through a substantial product issue. His knowledge was terrific as were his problem solving skills.
January 2026
Gianna is the sweetest and most helpful seller I’ve ever met. Had the best experience in an Apple Store ever.
