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December 2023 by Irene K.
The staff at this location had made me feel insulted, embarrassed, and humiliated about my attempt to return a bra that didn't seem to perform to my liking because I believed in their policy "Give-a-workout Guarantee." Also from what I read on Reddit, I thought it was okay to return after giving a try within 60 days!On Dec. 12, 2023, 10 minutes before store closing, I was hoping to return a bra based on their policy "Give-a-workout Guarantee." I was honest and said I have worn it but I didn't like it how performed and mentioned about their "Give-a-workout Guarantee" policy. The sales associate said they don't accept worn clothing so I asked then what does "Give-a-workout Guarantee" mean? She had the store manager come talk to me and then the store manager started twisting everything I said as it was my fault for buying a bra which I had no clue that it supposed to be loose, no compression, stretches out, and...bleh bleh. I was already tired, I don't need to feel disrespected, attacked and talked down to over this return. Guess, I didn't really understand what their refund meant for policy "Give-a-workout guarantee."If Athleta doesn't go by this policy, please make it more like Lululemon's policy, maybe I won't feel mislead or misinterpreted, thinking I could get a return but instead only to feel like I was wronged and ridiculed by the store!
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August 2023 by J F.
They lock their doors 10 min before closing to prevent you from coming in to buy anything. This happened to us on 8/4/23. I drove this way to pick up my order. I knocked on the door and they just looked at me and pretended they didn't see me.
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May 2023 by Rebecca A.
Walked into the store and browse what's new. Fall in love with their Venice sweatshirt and Harlow tops. I needed a smaller size and asked one of the lady working there. She's about 5'3" blonde with glasses. She told me it's a sales item and that everything they have is on the rack. So I continued to shop and paid for 4 items with her. She's polite, but not friendly. While I was walking out, another sales lady approached me and asked if I'm looking for anything specific. So I told her I actually really liked the Venice Sweatshirt but they didn't have my size. She then pulled out a device and said that she can order online for me. So I waited, and then she looked at me and said they might have one in the back! She asked me if I can wait for her and I did. She came back with the exact sweatshirt I wanted and helped me with check out so that I didn't have to wait in line again. She's very friendly and professional, she CHECKS her inventory!! And she invited me to come back and shop again. Her name is Debbie. I would definitely go back and see her! Such a nice lady and I hope Athleta could keep her there because this location really is a hit or miss in terms of SA. Store is clean, selections are great. I hope the store manager will read this and improve their CS because I do like Athleta products.
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July 2022 by Elyse
Big store, well organized, staff are very helpful, multiple fitting rooms (one for wheelchairs) and a bathroom.
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May 2022 by Merly I.
I am a Loyal.Athleta customer: The clothes and accessories are 5 star rating! The 2 star rating is for the LACK of Friendly Customer service once I entered the front entrance. Literally, as the customer is supposed to be greeted with a warm friendly Hello or even welcome.. NONE !!!!! So, as a customer I approached the cash wrap and the young lady had no sense of communication even just a simple friendly Hello what had been fine! Nada! So, I paid my purchase and I was the one the customer telling the cash wrap clerk thank you and have a great day!!! Yes literally! Sad, the customer experience in this store are true based on other yelpers! They ain't kidding all truth! Hopefully the Management of Athleta will read these review's and discuss amongst the team employees!
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March 2022 by Christine C.
Love their cloths, and always enjoyed the Burlingame Store, unfortunately the service has really decreased. Had a problem with my card and the manager would not even help resolve. Again we continue to lose that customer service, now at Athleta.
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March 2022 by Mary Franco
Beautiful store - I usually shop online but noticed they have a large sale rack with deep discounts. Will be checking in there often going forward!
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February 2022 by J L.
This employee who worked on 12/8/2021 near the closing time in the evening was extremely rude and gave me a traumatic experience. It was my first time shopping at Athleta and the experience was so bad I don't think I'll ever buy from Athleta nor recommend to others. I kinda get why so many people still prefer LuLu Lemon despite their expensive prices. There was one girl who was so sweet and nice, she was helping me since I entered the store, but she had to run back to search something so I was browsing on my own. Anyways, by the time I was ready to pay, there was this another rude girl at the cashier who kept rolling her eyes and gave that weirdly rude attitude. I don't even know why. I thought I was being nice to her, but I guess she was very unhappy that I came in near the closing time. Regardless, when I was walking out after paying, the door was locked and I couldn't open it. I stood there for her to come and help me, and obviously she rolled her eyes at me again as she reluctantly unlocked the door. Lol is unlocking the door for customers that difficult? If she's lazy, she shouldn't have locked it before all the customers leave lol I know it was very near closing time but there still were other people in the store and she still had like 10 minutes to the close time so I don't understand her attitude. I'll just assume that her life is miserable and she just had to find a reason to be mad at :/ Still not returning tho.
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December 2021 by J V.
Racist employee in Burlingame store (blonde, curly tied back hair working Mon, 12/27 at 11am. I went to exchange some gifts my mother-in-law had given myself and my wife for xmas. Great quality, just not the cuts or sizes we needed, so I was looking forward to picking items that suited our taste. Went to the counter with 5-ish items to exchange and did not have a gift receipt to provide as my MIL forgot to include them in the gifts. I figured it was fine since I didn't want $ back, I just wanted to exchange for other items in the store that same moment. Our clothes still had the tags on them and the prices were blacked out (so CLEARLY gifts). For reference, I'm a POC. The employee didn't greet us with any sort of service. She asked me if I had a gift receipt and I said no, that I just wanted to exchange. She then asked me to provide a phone # of the person who made the purchase so she could try to look up my receipt (to be clear, this request is outside of their posted, formal return policy). I offered to share the 3 different phone #s I had for my mother-in-law, complying for the sake of demonstrating what a VALID transaction it was. The first phone # didn't work. She looked annoyed and doubtful and asked me to provide another #. I provided the 2nd # I had and the employee was just quiet. Then asked me again that I just wanted to exchange in-store and I repeated Yes. She told me I had $290 to work with and left. I rushed to pick out alternative items as I was shopping with my 4yr old. While I was shopping I could observe other, older white patrons also making returns/exchanges also without receipts who were not subjected to the suspicion that I was given when I approached the counter. Once I was ready I went to the counter again to complete the exchange. A different employee helped me, an older brunette, SO MUCH BETTER. She asked me if my exchange was related to a purchase under the name "GAIL", and I replied "Yes! That's my mother-in-law!" So in fact, the first employee WAS able to pull up my original purchase transaction with the 2nd phone #, but didn't actually disclose to me that I was able to validate my exchange, just left me guessing. This second employee was kind, offered a sticker to my kid, started to process my return, but got worried she was overcharging me since my total was $77 over my return amount (which I was happy to pay). After being sure she hadn't rung me up incorrectly, she offered to print me out a proper receipt so I could make any returns I needed without any hassle. Not sure if she observed the hassle I was given in the beginning or was being proactively considerate, but I appreciated it. Past Yelp Reviews reflecting same racist experience as mine at this Burlingame location: Anny W. (a POC) - "I've seen sales associates who rushed to help older white females and left the minorities behind so they can navigate the store themselves." Azaria V F E. (a POC) - "In fact, a young, short-haired blonde, walked circles around me the entire time I was at the store asking everyone else if they needed help. I was obviously offended but decided, whatever reason, it's a personal issue. For further context, I'm a Mexican woman." Noemi N. (a POC) - "Bad customer service. The moment I walked in, I immediately felt uncomfortable. No greeting & when I tried to make eye contact, the workers were not welcoming one bit. Pretentiousness filled the air." Based on numerous accounts from other POC customers, this store is a racist nightmare.
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October 2021 by Sheryl P.
L Love this store, good quality work out attire, so nice it can be dressed up and worn to work
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June 2021 by Naya H.
Fitting room is open now, which is gooooood for me. The sales girl are really nice. I tried several tennis skirt but they don't carry the size I need. The girl let me try my size with different color one and ordered the color I want online for me. I just returned items I ordered online from another brand, the items were too large for me. So it's important to try it on before you buy any cloth.
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March 2021 by Joanna S.
Great quality casual/workout clothing with really helpful, nice employees. If they don't have what you want, they can help you order online. Also, if you buy online, you can return to the physical store. Bonus, for me, is free hemming, since I usually prefer the fit of regular length pants over the petite cut. Parking is easy, but don't forget to feed enough coins into the parking meter. Burlingame is famous among locals for parking tickets even if you are just a few minutes late!
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January 2021 by Goldie Goldman
Felt safe to be shopping inside friendly.. wonderful products
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December 2020 by Maria H.
Great location as it is easy to find parking. Staff are always willing to help and answer my questions. Pretty good experience overall
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November 2020 by Leonardo Salgado
Good store, services, and my daughter loves the clothes.
