Hot Tub Things is an online store that has impressed many customers with its excellent service and quality products. Despite occasional shipping delays, the business has consistently gone above and beyond to address any issues and ensure customer satisfaction. Customers praise the store's honesty, great customer care, and willingness to offer discounts or make things right without being asked. Even when there were delays, the business was quick to apologize and provide solutions, leaving customers feeling valued. The store's product selection is also commended, with customers finding items they couldn't find locally. Delivery times are generally fast, with most orders arriving in just a few days. Overall, Hot Tub Things has earned a reputation for being a reliable and customer-focused business, making it a popular choice for hot tub supplies and accessories. Customers appreciate the extra mile the staff goes to ensure a positive shopping experience.
Honestly one of the best online stores I have purchased from. Don't hear this often but they have been honest and really have great customer care. Even when shipping was delayed they offered a discount coupon and apologized for the delay, without me even asking. They have been great!! Thank you!!
June 2024
I ordered 4 pillows and a filter for my hot tub and surprisingly received the products in just a few days. Everything was perfect. My local hot tub place did not have the products I needed.
October 2023
Thanks, I appreciate you guys, exchanging the filters. Even tho you didn't have too, it's awesome that you guys went the extra mile, to make a costumer satisfied.
