-
November 2023 by margaret gilligan murphy
Excellent service. Keeping me safe on The road. Erick provided fast, friendly and knowledgable service. Thank you.
-
November 2023 by Valerie Dubois
Bobby and the team was fantastic! We were selling a used car and had gotten a quote online from Kelly Bluebook. They looked it over and took it for a test drive, then gave us the price that was quoted, minus a bit for some scratches they would have to fix. The whole process was done quickly, professionally, and fairly. Then entire team was friendly and respectful. I would do business with them again in a heartbeat.
-
October 2023 by Mark Lightfoot
Hector and Bobby provided lots of information and support throughout the process. Dino the financial services representative was efficient, friendly and answered all my questions. The whole experience for me was very professional and supportive.
-
October 2023 by jarrod young
Our 2017 traverse was a car of cars. But the family was growing bigger and more in need of a car as we had.We where able to trade in our car and get the car we wanted with the teamwork of the sales team. We where always treated like royalty from everyone on that floor. They searched for days for the car we where looking for and me and my family where treated like royalty.I would recommend to all my friends and family.
-
October 2023 by Stacy Coglianese
I wanted to express my gratitude to John Lund, my recent service advisor, for my vehicle intake and keeping me informed throughout the process. Everything went smoothly until I picked up my car. Although John was out when I picked up my vehicle, I had a pleasant conversation with Jessy, another service advisor.I had my car detailed on Friday, September 8th, and dropped it off for service on Monday, September 11th. I received a call on the evening of Tuesday, September 12th, informing me that my car was ready for pickup, which I did on the morning of Wednesday, September 13th. To my surprise, I found Doritos on the floor between the passenger seat and the center console, which was unexpected as I do not eat in my car. Additionally, I discovered a part in my vehicle's glove box (I researched it and it was an engine oil cap). No one had informed me about its significance, which raised some concerns.I attempted to discuss these matters with John, but he was still out sick. The receptionist apologized on behalf of the service technicians though.Given that I spent over $3,000 on the 45k mile service and other items, I believe these incidents reflect poorly on the business. Cleaning up someone else's mess in my car and having to research the significance of the part left in my glovebox was not the experience I expected. This situation has somewhat tarnished an otherwise positive experience.I am open to giving Putnam another chance for my next maintenance checkup, but I am concerned about encountering similar issues and wanted John to be aware so it doesn’t happen to another customer. I have tried to reach out via email to make my concerns heard but haven't not heard anything back.Thank you for your attention to these matters.UPDATE- Adjusting my rating from 3 to 5 stars due to the recent actions taken by Troy Davis. He reached out to address my concerns, offered his apologies, and committed to reviewing surveillance footage to prevent future issues. Additionally, he assured me that a complimentary detailing service would be documented in my records to rectify the situation and extended an open invitation for me to return at my convenience to resolve the matter. I now have confidence that such instances are uncommon at Putnam Chevrolet, as they genuinely prioritize service quality. A big thank you to Troy Davis for his exceptional dedication to addressing my concerns, it's greatly appreciated and I look forward to returning.
-
October 2023 by Wes Kingman
Pete- General manager is the best. I have purchased 25 plus cars from him & he goes out of his way to make things work in my favor everytime.Atomsphere he provides is calm & relaxed.The team is great as well. Jarus Sales manager, Great guy. known him for 10 years at this dealership.I have know Pete at this dealership for 20years
-
September 2023 by jennifer icengil
The service was excellent from start to finish. Bobby was wonderful. He worked on the vehicle I had in mind for 3 days, once had inventory, contacted me immediately. Even though he was off, he introduced me to James and ensured I was taken care of.James was very welcoming, answered all of our questions with detail before finalizing the deal with the finance team member.I cannot remember the gentleman's name in finance but he was fantastic. I recommend the Chevy Putnam to everyone. No hidden fees, straight forward, friendly and all about customer service. Well done team Chevy Putnam. I will definitely return when looking for another vehicle. Thanks for everything!!
-
September 2023 by Jennifer I.
The service was excellent from start to finish. Bobby was wonderful. He worked on the vehicle I had in mind for 3 days, once had inventory, contacted me immediately. Even though he was off, he introduced me to James and ensured I was taken care of.James was very welcoming, answered all of our questions with detail before finalizing the deal with the finance team member.I cannot remember the gentleman's name in finance but he was fantastic. I recommend the Putnam Chevy to everyone. No hidden fees, straight forward, friendly, stress free, and all about customer service. Well done team Putnam Chevy. I will definitely return when looking for another vehicle. Thanks for everything!!
-
September 2023 by Mark J R.
My husband and I were shopping for a Chevrolet Bolt. We called the dealership and were greeted respectfully and invited to come down from SF to Burlingame Hector Santi ansered that call. He's warm, friendly, no-pressure guy,. We drove down looked at two different models and decided on one. Hector is awesome and will treat you right. Everyone buys a new car for the first time, Thank you Hector for your friendly professionalism.
-
September 2023 by Ashley J.
I really wanted a blue Prius Prime and Putnam had it! Pre-owned, sub 50,000 miles, and at a reasonable price. I called Monday, they still had it available that Friday morning, I grabbed a friend and bought it that Friday night. Robert Marticorena took really good care of me and went above and beyond explaining everything. No nonsense, didn't try to sell me anything more than what I wanted, no pressure. He worked with me for 2 weeks afterwards to schedule the included detailing. It's about 2 months later and I'm still very happy with my purchase, no buyer's regret, and Robert is still super responsive when I still have questions that I didn't think to ask previously. Work with him, you won't regret it!!! :)
-
September 2023 by Fabiola Procopio
Great service from all staff at Putnam Chevy! This is my fifth purchase with Hector Santi. I satisfied with my purchase of GMC SIERRA.
-
August 2023 by Manuel D Pineda
Rafael and Robert did a very good job helping us getting the right truck paperwork and process was super easy to understand
-
August 2023 by Yasmine L.
Let me start by saying I am so glad I called Putnam Chevrolet, and I'm so glad Noe happened to pick up! I was looking for a Chevy Bolt EUV and Noe helped me find the exact one I was looking for. It's been high in demand and they didn't do reservations, so he let me know when it would arrive on the lot, so I was ready to sign when it did! He was very straightforward about the pricing and gave me a thorough walkthrough of the car. The detailing shop was already closed when I made the purchase so he quickly cleaned it himself, and Putnam Chevrolet promised to have me in for a car wash. When i took them up on it, Noe had it cleaned both outside and inside (!!!) and charged it!! Jason helped us with the paperwork, and was transparent throughout the process as well. I ended up cancelling an add on service i purchased with the car and got a very quick refund (within 1 week). Overall, awesome service. I would recommend them 100%. Thank you Noe and Jason!
-
July 2023 by Bruce W.
Went in because I was close by, and a random check engine light came on. My car is a 2016 Spark EV. The guy comes back telling me it needs an oil changel. I kind of laugh, thinking he's joking. He wasn't. He didn't even bother to realize my car is electric. I tell him, and he insists that it still needs an oil change. He starts quoting me a price. Absolute clown. I should have popped the trunk and asked him where he expected to put the oil. Instead, I just shook my head, said never mind, and left.
-
July 2023 by Isabell V.
I recently just bought myself a used car from Willie Jurado, and it was honestly a great experience. This was my first time purchasing a car, and he helped me through the entire process, reassuring me of the price and everything. I actually came in for a new car, but it didn't meet my personal budget I had set for myself and Willie worked with me for what I wanted: 1. an electric car and 2. minimum range of 220+ miles, and i wanted blue however the color of a car can always be changed lolHe was able to find me a car within my monthly budget I had set myself as well as find almost an exact match for what I wanted in terms of car features.Willie also told me I had a month free for the OnStar services, which turned out to be like remote start and off from my phone using the chevy app, but after talking to the OnStar person, it turned to be three months!also Aaron Li, the finances person was incredible as well, we added on a different warranty and the tires and wheels stuff since it matched my driving style since i commute alot and the last year for me was been a lot of popped tires in my area due to road conditions and rural area.long story short: Willie is great, listens and works with the client for what they are looking for!