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February 2024 by Jen Beggs
Do they ever answer their phone?
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November 2023 by season li
Very poor service attitude
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September 2023 by Vincent
made an appointment at 11 and couldn’t check in until 1230. It’s a government agency so what else do you expect
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July 2023 by Patricio Gomes
Fast and efficient store, with self-service also available.
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June 2023 by Joe Spittle
Robert got the job done I just feel bad for him bc someone clearly crapped in his cornflakes this morning.
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May 2023 by Donald Yu
The manager at USPS was being extremely helpful with giving information to people trying to ship last minute while short staffed with one person at the register. At the same time was being incredibly patient with an old asian lady trying to do her PO box. The person at the register was doing the most trying to finish with ringing people out. That professionalism and kindness is worthy of 5 stars.
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April 2023 by Leigh M Smith (LeighMSmith_)
All you have to do is make one visit to any PO and you'll understand why conservatives don't like the idea of gov institutions running anything.
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April 2023 by Tina T.
Everyone is always smiling and so kind and ready to help. Special shout out to Victor who always follows up when he says he will. Thank you!
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January 2023 by Rana Hmaidan
Excellent customer service and friendly staff, special thanks to victor .
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December 2022 by Deann M.
Victor - customer service at its best! Love walking away from a place like the post office thinking "wow, what a pleasant experience!" Well done, Victor!
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December 2022 by Neil Thwaites
One of the staff that works here seriously needs some customer service training - one of the rudest and most ignorant people I’ve ever met. (Unfortunately I didn’t catch her name)
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December 2022 by Sungjoon Cho
NEVER visit this place for passport. He was so unkind and said everything annoyingly. He knows how to annoy customer. I'll never visit this branch for passport.
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December 2022 by Nolly L.
Just a special shout out to my local carrier who feels it's his obligation to cram and smash every piece of mail that comes in my box. I especially love the time of year when school photos come and there's huge stickers that say do not bend and he Creases it down the middle and shoves it in the box. $200 bucks down the toilet
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October 2022 by Victoria Caldwell
Very shoddy mail delivery to my facility, Pacifica Senior Living, Burlingame, near Washington Park. The most WONDERFUL ROSIE. only one, knows us, our names, etc., met up with her on street, introduced ourselves, told her we hate when she’s on vacation, don’t get things, wrong mail in mailboxes, etc., Never get our information on activities, the big guide, gazette every three months, into our boxes. Now important, what happened to mail pickup of my IRS payment, sent out on 9/28/22? Now must stop pay, resend now very late, get flack from them. Guess I’ll put them on auto pay! Ridiculous! Going to that office on Primrose to complain, see reviews, slow, long lines, prepared, in no hurry, retired. Feel for those I see lost packages, etc., If we do not complain to the government website, make formal complaint, nothing will change! Do it! I am. Hate that the convenient Lurton office, closed for a museum? Guess important to preserve history, but look what we got left with, slovenly government employees, just waiting to retire, benefits excellent I understand, Rosie near retirement, using large chunks of accrued vacation, or lose it? D*** but not new. She will be sorely missed by my neighborhood when that day comes. File complaints people!!! Don’t waste time, try, but didn’t work last few days, toll free complaint line, bump bomp all I get, know what that means don’t you? Don’t want to hear from US citizens wanting thier mail.Child of 50s, no cars, jeeps, walking mailperson, always same time, day, busy days of month a little late, but always came. Good day all. Write call yell at idiots!
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July 2022 by Eddie Valadez
The USPS branch in Burlingame -Primrose Avenue is a small and very busy terminal. The Primrose location is my main terminal since the SFO location shutdown. I usually send packages to N.E. Germany every few months and I use this post office because they are reliable and efficient. The customer service agents are always the same in terms of speed but they do a thorough job and ask all the correct questions. This location has 3 counters but 2 are always utilized. I have only seen the 3rd counter open during Christmas. My 5 stars is well justified.
