Harbor Freight Tools is a leading discount tool retailer in the U.S., founded in 1977 and known for selling "great quality tools at ridiculously low prices." The company stocks over 7,000 items across categories like automotive, air and power tools, shop equipment and hand tools. Harbor Freight Tools is a favorite among automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts seeking quality, selection and value. Customers have had mixed experiences with the retailer. Some praise the helpful, friendly staff at their local stores, while others report issues with the company's customer service and warranty support. There are concerns that Harbor Freight Tools is no longer as much of a true discount retailer, with some products not being the best value compared to competitors. Specific complaints include an unresponsive corporate office, problems with the 20V battery-powered garden sprayers, and a forklift operator allegedly being let go without proper cause. However, one customer who ordered an 8750W inverter generator was satisfied with the shipping. Overall, Harbor Freight Tools seems to offer a wide selection of tools at low prices, but the quality and customer service can be inconsistent based on these reviews.
