-
September 2023 by Jean F.
We've come to Ronnie and Stacey for help twice now and been more than satisfied with their customer service and prices. They'll be our go-tos going forward for sure!
-
July 2023 by Devin Mattox
Ronnie is so great to work with! He is very kind, knowledgeable, and truly knows his stuff when it comes to window treatments!
-
April 2023 by Adriana M.
During my recent phone call with this business, I was attended by a person who was extremely rude and dismissive. When I asked about the status of my order, she complained about being by herself in the store and seemed irritated by my request. She even went so far as to say that she did not know when my shades would be ready for pick up.This level of customer service is unacceptable and leaves a lasting impression on me as a consumer. I hope that the management team ensure that all customers are treated with the respect and courtesy they deserve.
-
March 2023 by Navdha Vyas
Stacey fixed one of our Hunter Douglas HoneyComb Shades and recommended options for our Luminette which was great. She’s great and we now think about her any time we have an issues with our blinds.
-
November 2022 by clair Lozano
Stacy was awesome! We were fortunately able to get a same day appointment. We were shopping for Hunter Douglas shades as we understand it's one of the top of the line for window treatment. She was friendly, courteous (wore a mask for us), very familiar with the product line, gave suggestions and helped us make a decision of what we wanted for our home. Shop is clean too!
-
November 2022 by srijan srivastava
Customer Service is great. They go extra step to make sure your needs are met. Keep it up.
-
November 2022 by Kevin Ersoy
Excellent customer service. They took the time to show us the options and how they worked. Great products.
-
November 2022 by Hitesh Ubharani
Really amazing service. They went out of the way to help me. Will definitely give them my business again.
-
November 2021 by Daniel Ruegemer
Very competent and helpful. Stacey is the best.
-
November 2021 by John & Paula DeRusso
Unlike everyone else, I was not impressed. First of all, they couldn't be bothered to put a mask on until I asked. Second I had called ahead about a repair. I described my issue and was upfront with the age of the blind. I was told it wouldn't be an issue for them to ship them back to the manufacturer. Guess what? They ultimately couldn't be bothered--really I had barely set the blind down before she was telling me there was nothing they could do. She then launched into a spiel about newer blinds. Clearly they wanted me to buy a new blind from them. I ended up taking it some place else and got much better service an the blinds were repaired.
-
October 2021 by Reid R.
Ronnie is a very knowledgeable and fair person to work with. He's been detailed for me so I don't need to worry about making any mistakes in getting exactly what we need for our home. I will update once we have everything installed. Please don't hesitate to contact them if you want to dress up your windows and home!
-
September 2021 by Michelle G.
I ordered 4 roman shades from the Blinds 'N' Shades early this year for the two bedrooms. Stacey was great! She was very pleasant to work with - responsive, courteous and knowledgable. Ronnie was also very very nice. I liked them so much that I just ordered two more shades from them for the study. I was surprised by some of the negative reviews. My experience with Ronnie and Stacey was nothing but pleasant. They were professional, always returned phone calls and emails promptly. Will definitely use them again.
-
June 2021 by H. M.
Not impressed. First of all, they couldn't be bothered to put a mask on until I asked. Second, just like a previous reviewer, I came in for a repair. I was given a couple of different answers. I was told it wouldn't be an issue for them to ship them back to the manufacturer. Guess what? They ultimately couldn't be bothered. Clearly they wanted me to buy a new blind from them. I ended up taking it some place else and got much better service an the blinds were repaired.
-
May 2021 by Jeff P.
I was recommended this store by a friend that worked for a blind manufacturer. Big Mistake. Called for a repair and was quoted 3 week turnaround, I finally got the blinds back two and a half months later and they still didn't work. I called and they said well, we can order the parts and have them shipped to your house. Two weeks later, still no parts. I call and they said, oh I think they were shipped here. I never got a call back to voicemails left and not one proactive act of service, Im out the cost of the initial repair, I have lost 3 months and still have a broken blind. 1 star is VERY generous in my personal experience with this establishment.
-
December 2020 by Mark N.
WoW! We spent over $4000 putting in window coverings for our new home! I was a little worried I was going crazy, but the results are excellent! Our new home now has stunningly beautiful and durable window coverings! Easy to maintain also! We are very pleased with the fast and quality installation! This is a real, solid, value add for our new home, that will last for many years.
