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December 2023 by Victor L.
I'về been using BTM Motorwerks since 1996 with my BMW 1985 325iS and 2002 325e, Audi 1994 GT coupe, and Porsches 1997 911/993 Cabriolet, 2009 911 Targa 4S, 2010 Cayenne GTS.28 years of great service from BTM. No issues!!!Victor LlanesSan Jose, CA. USAPresident / CEOPerlas Ti Amianan Resort an Spaperlastiamianan.com
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November 2023 by S C.
My car was experiencing issues and I was recommended BTM. I called them and they took my car in immediately. I believe the part took like a day to receive and they fixed my car fairly quickly. Thank you!!!! Also, the owner was very friendly!
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October 2023 by Sir Paul L.
I came in for a simple oil change and to start a relationship with this shop. Instead, what I received was a headache full of mistakes. I will explain the issue, but as I feel, we all make mistakes at times. The important part is to have good communication, thoughtful and caring responses and a true, authentic apology and all can be forgiven. Unfortunately, none of that was found for me, so don't expect it for you.First, when I dropped off the car in the morning, I was told it'd be ready by 2pm and they would call. Finally at 3pm they called and said it was ready, so I headed out to pick it up. At 3:15pm they called again to let me know they forgot to tell me they close at 3:30pm so I had to hurry! (At the time both Yelp and Google had them closing at 5pm, it's since been updated)5 mins after picking up the car the oil light came on. I quickly turned around and headed back. Luckily I got there before they all left and Mike decided to see what was wrong. After opening the hood, Mike then tells me he's not a mechanic and not sure. He would need to have a mechanic see "if it was something they did". Let's see, if the oil light wasn't on before I dropped it off, and you change the oil, and now the light is on...yes it's something you did! I was offered a loner car for the night, as most good shops have one for such an issue. But what I was given was the dirtiest, smelliest car imaginable. It had dog hair all over it, completely filthy, with little gas and a warning light came on twice while using it. I actually took it to a car wash to quick wash and vacuum it, and then sanitized the inside it was that filthy! Upon returning it I was told, "We felt it was better than nothing". No, I assure it wasn't. It was however, the cheapest thing you could have done.Picking up my car the next morning I was told they accidentally put too much oil in the car when doing the oil change. Again, we all make mistakes but I would expect this from Jiffy Lube, not a place that charges $160. Later I was told they did drain the excess oil out, which wasn't immediately stated and made me worried. Again, instead of making sure the car was perfect, they took the cheapest option. So how was the apology tour of BTM? Again, they chose the cheapest option and with little thought. Let me quote exactly, "umm for your troubles...(looks around...under papers...) we want to offer you...ahhh a free car wash. Let's see, we had the coupon here...well it's gone...but if you ever want a car wash, come back to see us."
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September 2023 by Greg Rossell
Great shop, fast and friendly service. Really personable people working there too. I'll take my car there again.
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July 2023 by Alissa McBeen
I love this place. They are always honest and fair with they’re prices and services.
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June 2023 by Frank V.
I would not take my BMW to anyone other then BTM Motorwerks!!! Michael and Brad and the entire crew have been great over the past 8 years that I have been taking my car to them. Frank Ventura
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June 2023 by Carlton Y.
My car needed an alignment after hitting a curb in Sonoma. Mike was extremely patient to adjust alignment based on my preference and finally got it perfect. Highly recommended, weather the car is for daily commute or track use!
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March 2023 by craig h.
if you own one of today's technology stuffed cars like BMW, Audi, Porsche you need to have regular maintenance performed to preserve your investment and keep your safely on the road. You already know taking your car to a dealership can be fraught with frustration and very high prices. Most of you have searched for an independent shop to perform the work on your car.I have had BTM do several maintenance jobs on my 528i. Each time I worked with Mike, who is not only very knowledgeable, but more importantly, very honest. Most recently BTM performed a brake fluid change for me. The shop also noted a few items that I can take care of myself. I highly recommend BTM Motorwerks for all you car repairs and maintenance. Again, the people of BTM are knowledgeable, friendly and most importantly, Honest. If that is not enough for you, BTM charges a reasonable price for their work. You will not find any of these qualities at your dealership.
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March 2023 by Andrew S.
Brought in my 2016 SQ5 for new brakes and 45K service.Stephanie was quick and efficient with scheduling my appointment and getting me a quote immediately on my initial phone call.I had called multiple shops to get estimates and either they took too long or were considerably more expensive than BTM. I went to BTM off of a recommendation as well as their quick response. They definitely were not the cheapest, but struck me as the fairest. I had done research on what parts I wanted and their prices were in line with buying through a shop. Their labor was also fair priced.I picked up my car within 24 hours for a job most shops estimated 2-3 days (which is fine too).Everything included a complimentary hand wash as well from the best car wash in the South Bay. I am extremely happy and can't recommend them enough.They also offer a good warranty on their work and discount if you pay cash.Thank you, Stephanie and the team at BTM!
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March 2023 by Minty O.
Don't bother going to the dealership. Bring your German car here. I had a butt-load of work that needed to be done to fix my MINI Clubman JCW. They were professional, honest, accommodating, and transparent. I highly recommend!
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January 2023 by Tsvika Tal
Excellent service; on-time; very reasonably priced; great interaction with Mike & crew.
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December 2022 by Joe R.
My daughter's 2015 Audi A3's air defogger wasn't working. I have a 2018 Q5. Both of us were looking for an independent business that could service our cars. Audi Stevens Creek is too expensive and totally lacking in customer service. I initially took my vehicle to another independent auto repair service that had great Yelp reviews. They charged me $225 to diagnose the car and came back with a somewhat exorbitant cost. I exchanged some emails with Stephanie indicating what the diagnostic report said. She interfaced with Mike and came back with a price for me. After I left the car, Mike said he would waive their diagnostic fee and adhere to the quoted price which is something he would not ordinarily do in waiving the diagnostic fee. His pricing was considerably less expensive that the other auto repair shop. BTM fixed the car and it operates great. I found Mike to be extremely honest and straighforward, plus a very nice person who is willing to listen and work his his clientele. I would wholeheartedly recommend BTM Motorwerks. We not only got my daughter's air defogger fixed, we have now found in BTM a motorwerks place where we can bring out Audi's for service and repair. Thank you Mike, Stephanie and the BTM team.
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December 2022 by Jan H.
recommend! Great service from start to finish. I thought that I would need a new turbo so I brought my A6 to Mike and Stephanie. Turned out my repair was less than we were expecting. Clear, honest and realistic expectations up front. Very communicative throughout the whole process. Clearly knowledgeable about the car. What more can I ask for? Oh yea, the repair...seems perfect and car is running as good or better than before. I'll bring my car back without a second thought. I didn't even feel the need to shop them against others bc "saving" a few $ isn't worth the uncertainty (verified 1 part cost to check that it's not exorbitant).
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November 2022 by Jason C.
I came here with my BMW Z4 for an overall inspection and AC recharge. The team was friendly and knowledgeable. BTM is conveniently located near prune ridge which makes it easy to drop off especially if you have errands to run. It's a little pricey but worth it for good service. I will continue to utilise this shop as long as possible.
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November 2022 by Jon M.
BTM Motorwerks has been my go to for all the service, repair and upgrade needs for my Audi S4. They have done my tune work and offered great advice and guidance on how to optimize the upgrades. They have also done all my service and repair work for the last few years. Mike is always fantastic every time my car is there. He is knowledgeable, responsive and dependable. I always walk away feeling that I've been treated fairly and honestly. I highly recommend this shop and this team if you own a German car in need of service, repairs, or upgrades!