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December 2023 by Terri Musante
When I first walked in I was impressed with the friendliness of the employees. The gal that I delt with, Tracy, is the reason I came back today and rented a space.The place is clean and neat. I wish I had rented from them originally but didn't. I'm glad I am now.
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November 2023 by Sean Oliva
At this extra space location I felt my storage unit was safe and didn't have to worry about sketchy people around there. I also noticed that there staff does there routine walk throughs and thats a good thing. But I do recommend this location.
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November 2023 by Gina Basuino
Immediately got great help on a telephone with someone named Anita. At the site, Leilani was super sweet and very helpful showing me around and explaining billing, etc.I honestly thought I would stay with Public Storage, but then we switched over. Oh, and it’s open for later hours too, so much easier to gain access to my junk.Thanks.
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October 2023 by carina martinez
This was my first time leasing a storage unit, so I had many questions. Leilani was extremely helpful and attentive to my needs, as she provide thorough answers to all my questions. She made the decision making process easy and I ended up prepaying for my unit. Thank you Leilani for all your help!
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October 2023 by Sandi F
I wanted to love this place. I had just left Public Storage, where they hiked my rent up by an insane amount. Tracy was super nice and helpful, I rented a large unit, and was good to go. They have carts pretty much always available near the entrance, which was much appreciated.For about 3-4 months, I was happy here. As someone who has used storage facilities for over 17 years, I'm well versed in the processes and procedures of how they operate, how the fees work, etc. What I did not expect was a 15% rent increase after less than 6 months!!! Again - I know that storage facilities do routine market comparisons and adjust prices accordingly, however, after only a few months?!? Having just consolidated from a smaller space at another Extra Space across the way, I did not expect this at all, since their increases started after a year or so, and were nowhere near that high (granted I had smaller spaces there).Needless to say, I headed out and found a newer, better, less expensive facility just up the road on McGlincy.Tracy and Leilani were great to work with, their customer service was fantastic. In fact, I once accidentally and unknowingly dropped a bag of clothing behind as I was moving, and Leilani called me to verify it was mine, then she held it at the desk for me. Thank you!The building seems a little older, and has some issues...the roll up door didn't work, and the main entry door in the first bay locked on me at least three different times from the INSIDE. Meaning, it took several minutes for something to reset or kick in, before I could open the door to get out. Not a good feeling. The lighting inside the unit was quite dim, I brought my own battery operated LED lights that I put on my shelves towards the back. Also, as I moved out, I found three HUGE dead cockroaches on the floor toward the back of my space.So, the issue I have is this... If you are increasing rent by so much, after just a few months, are you making upgrades? It didn't appear so.This facility, while gated, does not use an app for entry like Public Storage or Trojan Storage do. I was told that it could pose a safety risk of some sort. So, to gain entry, you have to punch a keypad - not unusual. But, unless your arms are of a certain length and your car is a certain height, you WILL need to either open your door and/or get out to punch in your entry code. The exit keypad is more conveniently placed, thankfully.
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August 2023 by Kristi “Divine purpose” Wheatley
Leilani is the absolute best! When I needed a storage unit, she made the process so easy. She was knowledgeable and very sweet.
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August 2023 by Beinghere Doingnow
Leilani just helped us find the perfect storage unit for our needs and budget! She went over absolutely every detail with us, and was able to answer all of our questions quickly and courteously. She was friendly and absolutely wonderful to engage with. We looked at quite a few other storage locations and this one was also the most clean and secure feeling place we visited, which made renting here a no brainer. Very happy with our experience here so far!
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August 2023 by Maria
Helpful and professional !!! The customer service at Extra Space Storage is excellent! Tracy was very knowledgeable in the different sizes of units available and quickly evaluated my storage needs. With her guidance, I was able to secure a unit that was perfect for my needs and very affordable. Thank you, Tracy, for the Five Star service. Extra Space Storage has my highest recommendation.
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August 2023 by David Phillips
We drove around all afternoon hitting a bunch of storage places to try to decide which one to lease with. There was a huge difference between the staff at the Extra Space places and others we tried. Shout out to David and Hope, the managers at the other two Campbell facilities. They were both super friendly and accommodating and directed us to Curtner but the best, and the one who ultimately won the day, was Leilani at the Curtner branch. Leilani and her sidekick (Richard?) were so friendly and welcoming. They joked around with us and gave us two tours and made the whole entire process really enjoyable and easy. Leilani really knew her stuff and had all the numbers at her finger tips. The office was air conditioned and the facility was spotless. You can tell that this storage place is run well. We ended up signing up for 4 months in advance to get a better price. I really enjoyed my experience at this location. Extra Space is doing something right with the people they hire. I would recommend
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August 2023 by Colleen Nordheim
Leilani helped us and was the most courteous person we have worked with by far! She went above and beyond to compare pricing for us, show us the units, talked about the flexibility to downsize if needed. She also compared the near by locations to get us the best price and different options on sizes that may better fit our need. She by far was the best rep compared to other storage companies we have worked and I can’t thank her enough for her efforts!!
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August 2023 by jerna scott
This establishment is very clean and not crowded at all. The customer service I received was superb. Leilani helped me out tremendously. She was very patient and very knowledgeable. She even took me on a tour so I could see the different sizes of the units. Leilani even took her time to compare prices at their many locations to help me get a storage unit within my budget and close to my new home. They also have moving supplies that are affordable. If you guys need a storage unit or moving supplies. I highly recommend to stop by this location first. I promise you won't regret it.
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June 2023 by Gregg Catanese
Suits my needs for a combo of personal items, tools, furniture and family archives. Easy but secure access. Clean spaces. Courteous, friendly staff. 4.5 stars.
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June 2023 by Ronda Hruby
Lots of space but today some folks just cut in behind me through the gate and then leaving another car cut through the exit! Where’s your code!!! Extra space storage contacted me to let me know they personally talked to the tenants who cut through. Thank you
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June 2023 by Olga Hasan
My initial impression is that it's a very very clean and well run place. The manager of this place is totally in charge here and very I involved in keeping it in ship shape condition and running smooth and well organized. There seem to be plenty of security cameras all over so that's a peace of mind for me because the previous storage place was lacking some in all the places and lots of units were robbed on 2 occasions. There is a pull light in the storage unit as well as they provided me with a heavy duty lock right from the start.
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June 2023 by Ali Bin Nadeem
I recently had the pleasure of interacting with Tracy, the store manager at Extra Space Storage, and I must say that her exceptional service and personable approach left a lasting impression on me. I visited the facility with the intention of purchasing a long-term lease for eight months, and Tracy's assistance made the entire process smooth and stress-free.From the moment I walked into the storage facility, Tracy greeted me with a warm and friendly smile. She patiently listened to my storage needs and took the time to understand my requirements thoroughly. Tracy's knowledge and expertise in storage solutions were evident as she provided me with various options tailored to my specific needs.What truly stood out about Tracy was her genuine care and dedication to finding the perfect storage solution for me. She guided me through the available units, explaining the different sizes and features, ensuring that I made an informed decision. Her attention to detail was remarkable, and she answered all my questions with patience and clarity.Tracy went above and beyond by addressing any concerns I had, including security measures, accessibility, and pricing options. She took the time to explain the lease terms, ensuring that I fully understood the agreement and its implications. Her transparency and professionalism instilled a sense of trust and confidence in me, making me feel comfortable with my decision to choose Extra Space Storage.Additionally, Tracy's commitment to exceptional customer service extended beyond the initial transaction. She provided me with her contact information and encouraged me to reach out if I had any further questions or needed assistance during my storage tenure. Her willingness to go the extra mile truly exemplified her dedication to customer satisfaction.Overall, I cannot praise Tracy enough for her outstanding service at Extra Space Storage. Her personable nature, extensive knowledge, and genuine care made the process of purchasing a long-term lease for eight months a positive and pleasant experience. I would highly recommend Tracy and Extra Space Storage to anyone in need of reliable and customer-focused storage solutions.Thank you, Tracy, for your exceptional service. You are a true asset to Extra Space Storage, and I am grateful for the assistance you provided.Rating: ⭐⭐⭐⭐⭐
