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June 2022 by Joe R.
I met with Jeff at their showroom and I figured out what we wanted, including coating for the shower doors. His pricing was reasonable after checking a few quotes. I came back with my wife and he was closed but when I called Jeff he returned to the office and met my wife and we placed out order. Very customer oriented. The installers Tarnell and his son Tarnell Jr. were simply outstanding. The installation of our new frameless shower doors took 2 hours. At various times Tarnell showed my wife issues with the installation such as the holes in the existing marble and uneven walls on both sides to make us cognizant of any potential issues. All and all they did a beautiful job. Very clean, courteous and wore masks. Outstanding customer service.
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May 2022 by Bob P.
Measurement appointment was scheduled and arrived on time. Quoted and confirmed same day/time. Installers Tarnell and Tarnell Jr. arrived on time. They were friendly, courteous, explained everything, educated and informed, and were thoroughly professional. Overall, this was a very pleasant and successful project with a great value. I highly recommend San Jose Showers.
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July 2021 by Kenny H.
"Open 8am to 6pm" Drove out the 20 minutes to get there on a Wednesday at 2pm, and the place was closed. No lights on and no closed signs. The hours on the front didn't change either. Wasted 40 minutes (round trip). I guess I should have called first, but it sure seemed like people were able to visit.
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July 2021 by Rehab E.
Jeff came to our house on time wearing a mask. We did 3 different showers with 3 different styles. Everything was great. He walked us through all our options, gave us his experienced opinion about best practices and the pricing was really reasonable. Every time I called him he was super responsive. 2 weeks later all shower systems were installed and 100% functional. I highly recommend this company.
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May 2021 by Sabrina O.
Not happy with the customer service...had glass installed in 2017 and it was beautiful initially. In 2018 the glass door started to touch and scrape against the stationary glass where the door closed beside. I texted and called Golden Glass for service and they never responded...My tenant eventually seemed to have fixed it but, it kept happening again over the next 3 years. Again, this year I tried to contact Golden Glass and clearly my calls and texts were being avoided. Out of desperation, I contacted another glass door company and they came out for $200 and temporarily fixed it. The issue as found by the new glass installers, was Golden Glass originally made the holes in the glass too big for the screws on the hinges and thus it would not stay in place and once the hinges were tightened the weight of the glass would slowly shift it away from the hinge. Golden Glass knew this was an issue as they put glue in-between the glass and the hinge to keep in it place (this should never be done as per the other installer)...this hack worked for about a year, then all the issues started as the glue failed due to the constant use of the door and the weight of the glass. The glue had to be cleaned up on the inside of the hinge and on the glass and the new glass installers tightened it to the best of their abilities...in the end I'm left with potentially chucking out $200 each time it needs to be adjusted (cost of the service appt....maybe once or twice a year)...OR resolving to replace the glass door...total waste of money.
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May 2021 by Chris K.
San Jose Showers was recommended by my friend who completely remodeled our master bathroom. We went into the store, met with the owner and immediately found the set up we wanted. A few weeks later, our bathroom was complete and we called SJS. Frank was the individual that I worked with over the phone, Frank was absolutely amazing, prompt and honest. I was immediately sold because customer service is huge for me. We received a quote that was very affordable. 1 week later, our shower door came and Tarnell and Tamarris were the installers. These two were absolutely amazing. Personality, professionalism, honest and hard working, stand up guys. I could go on. The final result was precise and absolutely PERFECT! I could not be a happier customer. It is too bad I dont have other showers to install doors but I will recommend San Jose Showers to everyone, every person was great to work with.
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May 2021 by Boris R.
We had a great experience with the initial visit and quote, the on time installation, and any follow up questions we had for Jeff. We are very happy with the two different shower doors the team installed. Thanks for the great work.
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April 2021 by Rebecca W.
Jeff was fantastic we wanted a frameless shower door for are newly remodeled bathroom, he walked us through the choices in his showroom for glass and hardware. His quote was reasonable less than other two we reviewed. He came out to measure and one week later our doors were ready to install. Installer also did a fantastic job. They followed Covid rules too.
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March 2021 by Wei Chun L.
I was very happy with the work that they did. My wall isn't (perfectly) perpendicular to the curb and I was worried that there would be an unsightly caulk line to fill the gap. I never realized that they could deviate from 90 degrees when cutting the glass to fit. The shower panels fit in the space required perfectly. They were responsive, did not try to push the sale, reliable, reasonably priced and most importantly, competent. Their hardware is high quality and trendy. I have another bathroom remodel down the road and will definitely not shop elsewhere.
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March 2021 by Lulu S.
Although I didn't have the easiest time communicating with the owner, in the end, I was very satisfied with the worker who came to replace one of my broken shower glass doors. The installer, Tarnell, was very detailed and careful in his work and clearly an experienced professional. He carefully covered the floor and tub, handled the glass with a towel, and even fixed the placement of my shower door handles which were originally incorrectly placed. My shower door had fallen and broken which was why I needed it replaced. Tarnell made sure that the bottom rubber was replaced, added oil to the rollers, added silicone to the top and nailed the bottom track, to ensure the absolute safety of the new glass door. The price is also reasonable and scheduling was prompt within days.
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February 2021 by Holly B.
I can't say enough about this company and all of the people that work there. My mother fell in the shower recently and we needed to get the glass shower doors and the track out ASAP. They were so compassionate. They came out the next day, the team of two wore masks and took Covid precautions. They were fast and they cleaned up the shower doors and put in caulking for all the open holes. You never would have known there were shower doors. They are amazing!!!! The compassion they had for me and my family was remarkable. I would recommend them to anyone.
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September 2020 by George N.
Had a good experience with San Jose showers. I priced 3 other places and they were the best priced. Their turnaround was good and flexible. The installer did a great job and so far, we've had the shower doors for a few days and they look great
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August 2020 by Pam A.
The installer showed up on time, asked good questions regarding the install of the shower doors (our preferences since there were options) and had the job done quickly. They were also flexible with scheduling. What we got was excellent quality doors and installation. We were also provided with tips to care for the doors. We will be calling on them again for our next project.
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March 2020 by S P.
They offer very competitive pricing; it was easy to do business with Jeff - emailed him the glass measurements and diagram at noon, got a quote by 4 in the afternoon. The service was prompt and reliable. Highly recommend Golden Glass!
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January 2019 by Naturelle V.
We are so disappointed in this company and strongly recommend that you go somewhere else. We ordered glass for our new home. Jeff gave us an estimate. We decided to upgrade the glass and Jeff gave us another estimate with a more expensive price. We then decided to order the cheaper glass. Jeff waited until the day our contractor picked up the glass to inform us that the cheaper glass was the same price as the higher estimate. He never provided the contract we requested. And the glass he gave us was poor quality; it is beginning to bubble. We talked to other glass stores and they say he has a reputation for doing this. We are extremely regretful that we chose Golden Glass.