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January 2025 by Mo Corr
I wish I can give this place 5 stars but there’s one worker who is always so loud and rude and gets upset when customers look through things and don’t put things back. She’ll start banging things around making all kinds of noises throwing things and dropping things on the floor and making awful comments. As if she’s trying to scare whoever “made a mess” . She’ll yell across the store to her coworkers it’s so unprofessional. Now , for the nice people , I think his name is Henry , he is Indian , he is the sweetest man ever. Always greets me , stops to have an actual conversation with me , genuinely asks me how I’m doing and how was my holiday. There’s also a blonde lady with glasses she speaks pretty good Spanish she is also very nice to ask for help and also an Asian older lady. I love going in and seeing them. There’s also a very tall casucasian gentleman always greets me as well. I haven’t seen the other lady in a long time.
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November 2024 by bbrendon
Doesn’t take stuff they advertise
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October 2024 by Monica Iacovazzi
The male supervisor from India, was extremely rude to an employee in front of all of us customers. He scolded her when she spoke Spanish to a non-English speaking customer. He said that she was not permitted to speak “Mexican”,( which really shows his ignorance). She was a mature blonde lady. When we told him he was being unprofessional, and she was being helpful to that customer, he said “district policy” not speak anything but English. We advised her to quit this job, as she was being mistreated. She said she had experienced age discrimination. He was rude to his employees and to his customers as well. I am giving Five Stars for the employee that waited on us…Zero stars for the Indian employee. Monica M San Jose, CA
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October 2024 by maria b
Don't waste your time trying to donate here. The staff working in the back didn't behave politely to accept the items. Not a place I want to come back.
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August 2024 by Yumi Wolf
Don't waste your time trying to donate here. They'll pick and choose what you can give them. The employee working in the back refused about half the items I wanted to donate even though they were in good usable condition and could have gone to a new home.
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August 2024 by Rebecca Davis
I will continue to shop at Goodwill, but I will not donate there anymore. The way they handle the merchandise, if it wasn't trash when you brought it in, it is trash by the time they finish with it. Have you looked into those big bins out back? You see books and shoes and china and toys and whatever all tossed in together as if it was rubbish. I've seen the men there rip open the carefully packed boxes I've brought, and upend the contents into the bins like so much garbage.
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April 2024 by Liz L.
pretty nice inventory parking can be challenging, sometimes the price can be a bit high
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February 2024 by Jordan Bayles
Good store. But unfortunately, like most Goodwills in this area it is overpriced.PRO:- Good selectionCON:- Over pricedSUMMARY:I hate that I hardly walk out of Goodwills in this area with anything.If you get a chance, get to the North Bay if you love Goodwill. They have much better stores there, cheaper and better selection
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January 2024 by Pathway M.
this particular store has a very loud staff Talking to each other filling jokes having fun yelling shouting like they're in their own backyard. I find it intimidating too. not a healthy shopping environment for me. I'll give this branch up.
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December 2023 by Brent B.
This is THEE goodwill to go to, amazing prices, absolutely PHENOMENAL staff who will bend over backwards to help the customers find a product or deal, an associate I believe her name was Melissa or Melinda ba something, helped me out superbly, found my product, got amazing service, got some extra equipment to boot, got some new shoes some new toys for kids and even a new treadmill, absolutely superb, this goodwill does it right by hiring amazing staff and caring about the customers and being attentive to their needs, I went there awhile ago and I don't shop any other goodwill anymore!
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November 2023 by Wally W
Went to the store today and the manager Vu(hope i spelled it right) went above and beyond to help me. Ive been to this store multiple times but he was genuinely willing to help me. Kudos to the store and I am looking to come back ?
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October 2023 by Bernadette Reed
Great and huge Goodwill here. Wonderful place to drop off your items. You can do it very fast because you put the items in big boxes and handle it all yourself. No waiting in lines. You park, carry your items to the large boxes and drop them off. Simple and wonderful. They will not take rugs; so leave those at home. Nice and helpful staff await you. Your cherished donated items will help someone else immensely. Impressive place! Also, the Goodwill store is very large with many terrific items for sale at a hugely discounted price.
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August 2023 by Tricia Cerone
Large well organised store. Interestingly, the prices are lower here than other GWs in the area, compared to Palo Alto and Santa Clara. Parking is plentiful and accessible. Dressing rooms available. I was looking for a work backpack, lots of kid backpack options and over the shoulder bags when I was there. Again I was surprised by the volume and variety of new items, lots of electronics chargers and cables, sundry items, and selection of bras.
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July 2023 by Kimberly W
Never purchase a donated second hand phone from Shop goodwill online auction. They are fencing stolen merchandise and selling it \
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July 2023 by Tricia C
Large well organised store. Interestingly, the prices are lower here than other GWs in the area, compared to Palo Alto and Santa Clara. Parking is plentiful and accessible. Dressing rooms available. I was looking for a work backpack, lots of kid backpack options and over the shoulder bags when I was there. Again I was surprised by the volume and variety of new items, lots of electronics chargers and cables, sundry items, and selection of bras.
