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March 2024 by Leonardo Duran
Same experience. It’s hard to cancel a membership. It took me months. Then they don’t wanna refund me bc they don’t have any proof. They don’t have proof bc they never responded or followed up with me after I contacted them several times
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January 2024 by Herman Chan
Had the Massage Envy membership cancelled after relocating away from this location. They continue to charge my credit card after multiple attempt to contact the manager, but the manager is never available. I am back charging my credit card every month, and I suggest others in my situation to do the same. If you are thinking about signing up for new membership, google Massage Envy class action lawsuit before you do.
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July 2023 by Courtney Kennedy
Do not book an appt here. Had an appt booked and showed up, and it was closed. No warning, call, text, or email. A Saturday at 1pm
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July 2023 by Cadence Railsback
excellent massage and great service. I'd highly recommend this location.
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February 2023 by Sarah Thomas
They are short staffed but this place is never lacking on their customer service skills. I have always been treated with respect and kindness. I have been a member for about 5 years. I really liked Paul. Staffing has changed but nevertheless they are always impressing me and are always striving to improve their quality of service. I forgot the name of the therapist that worked on me. He did an amazing job. The receptionist was so polite and helpful to answer all of my questions and give a recommendation for a new service they have.As always thank you Massage Envy Campbell for continuing to provide the service that keeps me coming back for more! ❤️
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December 2022 by Kendall
I had an issue with this location but the management team, Jillian, really did go above and beyond to see that the matter was attended to.I have heard good things about this location and I am sure it is a great massage envy. Located inside the Pruneyard Center, allow extra time to park and walk to courtyard area (where the massage envy is located).
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December 2022 by Kendall Farnsworth
AWFUL CUSTOMER EXPERIENCE! Makes me want to cancel my Massage Envy membership. Another downside, it is located in The Pruneyard and parking is tough to find
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October 2022 by Katie Hahn
Mei was very sweet and understanding, quiet gentle, perfect pressure, exactly as requested.
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October 2022 by Paul Bowen
Amanda is absolutely amazing. Next session already booked. I do think the technicians deserve a break between clients.
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October 2022 by Madeline H.
I was given a massage as a surprise. After the person giving it to me said over and over to the receptionist not to contact me. However, Massage Envy insisted on my phone number to make the appointment. To my friend's chagrin, they texted me a confirmation for the masssage the day before . . . so they blew the surprise. I was 15 minutes early for the appointment, however, the masseuse came and got me 10 minutes late (after my appointment time). It was supposed to be a 60-minute massage. I figured she would make up the time at the end. Well, the massage ended 10 minutes early. You don't have to be a mathematician to figure out that the session lasted only 40 minutes. Very disappointing. Also, my friend asked for a deep tissue massage for me. It was an ok massage, but I kept telling her, you can go harder. She was mainly massaging the skin and stretching. I want to like Massage Envy so much, but unfortunately, they keep coming up short. Very disappointing.
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October 2022 by Amy Walker-Ahlers
Been going here for years, the pandemic has really hit staffing hard. My 2 fave Massage Therapists left.Advice: be extremely explicit if booking on what your priorities are -- I asked for deep tissue sports massage and got a glorified $25 foot massage
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October 2022 by Diane Main
David is my new massage therapist and I had a wonderful first session with him. I will miss Aziah, who is taking a break while going to school, as she really understood my massage needs and took the time to learn about my various health and pain issues. Both these massage therapists I highly recommend.
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October 2022 by Jessica Conte
I recommend Shawn at the Pruneyard ME for a facial to everyone! My skin looks amazing after every session!
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August 2022 by Biota Tech Services, Inc
My experience at the Campbell location of Massage Envy has been fantastic. The receptionist is very accommodating and coordinates with my busy schedule. Most importantly, I continue to book appointments at this location because of massage therapist David Le. He has been instrumental in relieving a chronic shoulder/ neck pain I’ve been trying to get under control. I highly recommend this location ~ S Nelson
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August 2022 by Babette Cooke
Mui was great! I even set up an appointment for my mother with her. The front desk person and the manager at the Prunyard location are amazing ? Very friendly, professional, and accommodating.
