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July 2024 by Robbie Plat
Amazing staff and amazing people and very friendly
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May 2024 by Georgia Haro
The Metro store on Bascom in Campbell was such a great experience the people that work there are so helpful wgo 507 thank you very much I appreciate you
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March 2024 by Michael Montoya
Made the worst decision ever .My son bought me a TCL phone as a gift. It it literally broke down the second I walked out the door.
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March 2024 by Yaminah torres
It's ok
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March 2024 by Sergei S.
Good staff, but poor communication services are not worth more than three stars. This only works in some areas, if you often drive around the Bay Area, then this is definitely not for you.
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February 2024 by Grace M.
Got a new phone and spent over 300 dollars. The guy who sold it to me told me I had 30 days to exchange or for refund. I was having issues with the phone not doing anything when I tapped the screen or going crazy if tapped the screen. When I called they said no its not 30 days it's 14 days. So I stopped by and found out it is in fact 14 days but since I used the same number it's final sale and they can't help me. When I called the main metro number they told me this is incorrect , I am eligible for full refund or exchange and they left a note for the store. However when I went back I still was told they can't do that. So now I'm stuck with a defected phone that I bought from the store. The phone that was sold to me had an issue with it, its a manufacturer problem and now I will have to buy a whole new phone and who knows if that one is a defect also. I've been with metro for over 25 years and have never had a problem with the phones I bought. Nice to know if they sell you a defect they don't care and just make you buy another one
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February 2024 by Vera Martinez
Girl who helped me was new and rude and all I wanted was a new phone so when I left I liked at the number that was assigned to me and it was a 510 area code smh now why would I want a 510 area code if I live in the 408 area code is beyond me so when I went back in the guy told me I had to call metro head quarters to change it and it cost me more money to change the number I was not happy at all when all she had to do was give e the right area code to begin with
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February 2024 by joseph peres
Very friendly staff
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February 2024 by Jose Barajas
Regular
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February 2024 by Ak
Told something by one staff who was helpful. Then come in to get things transferred, was told they don't do that and to go ask the other person to help me ( who was not there) then tells me, I shouldn't get anything at all, but they will do it out of the kindness of their heart. I was not rude or demanding at all, not sure why the attitude. Don't work at Metro if you can't do your job. Why are you so privileged to think you can talk down to me, when I'm just communicating what I was told. Made me feel like I was a huge burden on him and was super rude and condescending. Then tried to save face after sitting for two hours. This place has gone downhill and this was my favorite location, but I don't think I'll be back here again. I'll try my luck somewhere else from now on.
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January 2024 by Cristina G.
I've been having issues with my phone for about 6 months, called metro pcs, went to Apple store, my phone was tested numerous times by people at apple and I was told no issues were found!!! I thought about coming to Metro store and I did, visited the one on Bascom and Campisi Way, and this guy MARLON, fixed a problem that I had for months!!! This guy is a Pro
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January 2024 by D H
Great customer service!!!!?
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December 2023 by timm jonson
Juan at Metro by T-Mobile on Bascom was the most helpful guy that I ever talk to at Metro by T-Mobile. He got my phone working in 10 minutes what other four customer service over the course of at least 5 hours could not do.The original guy that sold me a a brand new replacement phone he tried for 2 hours to get the phone running but he just couldn't get it working on my new phone.Then he told me to go home and the phone would be working in 1 hour but nothing happened.The next day I come back he spend another hour with customer service and still nothing change my phone was still not working.Then the third day I stay on the phone with customer service for over 2 hours and they concluded that they need their Engineers to look into it and fix the problem which was going to take anywhere between 4:00 to 5 days.I finally came to the store that afternoon to return my device and who want to cover in 10 minutes he made it work and I didn't have to return my brand new phone.On top of that he went above and beyond and help me transfer all my data from my old phone to the new phone something that other coworker of his said it's impossible to do.Thank you Juan you are the best we need more of you working at Metro by T-Mobile.
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December 2023 by Angela Shoemaker
Juan, simply amazing. Wonderful customer service, got straight to business. Campbell Metro is the best. Thank you. Angela
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December 2023 by Lucas Silva
Fernanda was great!! 5 star for you !!
