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February 2024 by Vera Martinez
Girl who helped me was new and rude and all I wanted was a new phone so when I left I liked at the number that was assigned to me and it was a 510 area code smh now why would I want a 510 area code if I live in the 408 area code is beyond me so when I went back in the guy told me I had to call metro head quarters to change it and it cost me more money to change the number I was not happy at all when all she had to do was give e the right area code to begin with
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February 2024 by joseph peres
Very friendly staff
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February 2024 by Jose Barajas
Regular
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February 2024 by Ak
Told something by one staff who was helpful. Then come in to get things transferred, was told they don't do that and to go ask the other person to help me ( who was not there) then tells me, I shouldn't get anything at all, but they will do it out of the kindness of their heart. I was not rude or demanding at all, not sure why the attitude. Don't work at Metro if you can't do your job. Why are you so privileged to think you can talk down to me, when I'm just communicating what I was told. Made me feel like I was a huge burden on him and was super rude and condescending. Then tried to save face after sitting for two hours. This place has gone downhill and this was my favorite location, but I don't think I'll be back here again. I'll try my luck somewhere else from now on.
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January 2024 by D H
Great customer service!!!!?
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December 2023 by timm jonson
Juan at Metro by T-Mobile on Bascom was the most helpful guy that I ever talk to at Metro by T-Mobile. He got my phone working in 10 minutes what other four customer service over the course of at least 5 hours could not do.The original guy that sold me a a brand new replacement phone he tried for 2 hours to get the phone running but he just couldn't get it working on my new phone.Then he told me to go home and the phone would be working in 1 hour but nothing happened.The next day I come back he spend another hour with customer service and still nothing change my phone was still not working.Then the third day I stay on the phone with customer service for over 2 hours and they concluded that they need their Engineers to look into it and fix the problem which was going to take anywhere between 4:00 to 5 days.I finally came to the store that afternoon to return my device and who want to cover in 10 minutes he made it work and I didn't have to return my brand new phone.On top of that he went above and beyond and help me transfer all my data from my old phone to the new phone something that other coworker of his said it's impossible to do.Thank you Juan you are the best we need more of you working at Metro by T-Mobile.
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December 2023 by Angela Shoemaker
Juan, simply amazing. Wonderful customer service, got straight to business. Campbell Metro is the best. Thank you. Angela
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October 2023 by Mateo Robles
Went in to this location spoke with the Manager Alfredo about my problem with T Mobil very knowledgeable and helped me with my I phones even charged my battery pack for Octoberfest Avi and Fernando were really nice as well greeted me as soon as I came in great store
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September 2023 by MF x
I have been a Metro customer for years because of their low rates. My faithful phone died and I went to the store for help. Juan was super nice about helping me. He advised me on different phones and help me set up the new phone. I got a feeling he enjoys being helpful. A nice experience.
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July 2023 by Lps KitKat
Juan and Damara from metro pcs Campbell were awesome, very attentive and friendly. Even after they were closed they helped me out with my prepaid phone. I highly recommend going if you need help.
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July 2023 by Junior Cortez
Very nice people very helpful great customer service fast and efficient
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July 2023 by Eduardo Pichardo
Great store fast service.
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May 2023 by Kenny juarez
EXCELLENT AND PROMPT CUSTOMER FRIENDLY SERVICE...
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May 2023 by JESSE SALINAS
The girl at me register had hella attitude
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April 2023 by Melinda Jasso
Great service friendly staff!!always get in and out quick with quality products.
