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July 2024 by Pietro De Maria
My cat has Urinary, so he needs special cat water. Usually I bought from Amazon or Petco, but I was here PetSmart first time.
But, from the perspective of the entrance, the blonde white woman employee who was standing on the far left on July 26th made a very disdainful remark, saying, "What is cat water? Oh It's really sounds weird~~~ It looks like pure marketing." She works at PetSmart, and I was truly astonished by her lack of basic knowledge about animals. Of course include customer service. Even if it sounds weird to you, THAT WATER is like a lifeline to some animals. If you don't know well, or you're not smart, just saying "I'm sorry, but we don't have it" would have been sufficient. Don't belittle customers based on what you don't know. That's why many people prefer Petco over SmartPet, despite the latter having a much larger store, is because of attitudes like yours. And this is CATWATER. You guys must know about this.
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July 2024 by Adriaan Smit
Very poor fish management conditions at this store. In the past two years I’ve probably stopped by two dozen times and I’ve never been able to actually buy any fish because they were sick and under quarantine every single time. Please fix you tank system to accommodate new fish without affecting all the tanks
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July 2024 by Arthi Chandran
This petsmart may not be much to look at but the staff is friendly and they always have my senior dogs prescription dog food in stock. What more do you need :-)
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July 2024 by Brad Belleville
We are VERY happy with the groomers at this location.
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July 2024 by Ming-Dake Wang
The staff at Petsmart's aquarium department are rude and try to control what type and how many fish customers can buy. They lack experience and only have book knowledge. For example, I recently asked to buy four Chinese Algae Eaters for my 55-gallon tank, but she would only let me buy one, otherwise, she wouldn’t sell them to me. Do you think she is being reasonable?
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May 2024 by Terry Kim
Great place for kids
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May 2024 by Tim Lowery
They had what we were looking for
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May 2024 by David Moffatt
Good store. Lots of pet stuff. Nice employees. Really should be 4.5 stars
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May 2024 by Chris Davidson
Update !!! A better experience with the staff , helpful and priced match my purchase
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March 2024 by Wes Perry
It'sa nice big place to shop
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March 2024 by Denise Forest
Customer service is phenomenal!
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February 2024 by Victoria Thompson
It was typical experience but a lot of rude people
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February 2024 by Rachel Hammond
Yesterday we went into get some food and treats for our hamster that we bought at this store about 4 months ago.The team member that assisted us was called Jessica.When we went up to the counter we were surprised and delighted that Jessica how Clarisse (the hamster) was doing.It had been a rough week and her kindness (and memory, wow) certainly turned the week around.Petsmart, you are so lucky to have Jessica on your team, what an amazing young woman.
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February 2024 by mickey ross
I was treated very rudely, I felt as if no one wanted to help me, I don’t know if it was my age or they just could care less about helping me, I’ve shopped there before but I’ll take my business elsewhere, spend my money elsewhere. Give pet smart on south Campbell two thumbs down. ??
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February 2024 by john wong
Friendly employees, not like other PetSmart
