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February 2024 by Victoria Thompson
It was typical experience but a lot of rude people
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February 2024 by Rachel Hammond
Yesterday we went into get some food and treats for our hamster that we bought at this store about 4 months ago.The team member that assisted us was called Jessica.When we went up to the counter we were surprised and delighted that Jessica how Clarisse (the hamster) was doing.It had been a rough week and her kindness (and memory, wow) certainly turned the week around.Petsmart, you are so lucky to have Jessica on your team, what an amazing young woman.
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February 2024 by mickey ross
I was treated very rudely, I felt as if no one wanted to help me, I don’t know if it was my age or they just could care less about helping me, I’ve shopped there before but I’ll take my business elsewhere, spend my money elsewhere. Give pet smart on south Campbell two thumbs down. ??
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February 2024 by john wong
Friendly employees, not like other PetSmart
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February 2024 by Cindy Graham
Very friendly staff and Jessica in the salon is outstanding. My Aussie always comes out looking fabulous.
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February 2024 by mike d
Fiund what i needed easily.
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February 2024 by Tanmay Sapkal
I shop here for my cats. Wet food options are limited, but they at least have it in stock. Staff is friendly and plenty of parking.
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January 2024 by Alexis B.
Had an absolute just mean experience here. We walk in and this rude sales associate said "you have 1 minute" and moved so we could enter. We said said no problem we just have a return and he stopped in front of us and said "we're not doing returns now". I know this is completely false because I have returned to pet smart before right before closing, there is no designated return time. Anyways, we kindly asked if we could please return this one item and he said no we're not doing returns. It was 6:57pm at this point and he still refused to let us in even though there was still 3 minutes. Should I have come earlier ? yes. I knew there was a chance if we arrived last 7pm we wouldn't get in, but to be turned away strictly because we wanted to return and not buy something before the store is closed is just sick and rude! He proceeded to lock the gate and close the doors before 7pm, i asked him for his name and he replied "YOU DONT NEED MY NAME" and locked the doors. He was an older man with dark greyish long hair in a ponytail. To be treated with such disrespect and lied to because we had a return and didn't want to buy something is just not okay. I am reaching out to the store manager tomorrow in hopes that they will fix this staff member to be nice or at least normal. You can't allow access for purchases but deny for returns! He was an absolute jerk ! If this is who pet smart has as a shift lead, i am terrified to see their other workers.
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January 2024 by Sona Z.
my dog was completely out of his prescription food so i went over to this location because its very convenient to my house. when i went to go check out, they asked for the prescription card which i did not have on me. however, i did have a photo and my ID which i offered to show them. manager (or who i assumed was the manager) stepped in and said no they can lose their jobs. my dog is literally out of food and you want to give me issues right now? she said they can "literally lose their jobs." you're going to lose your job over a prescription dog food? no other petsmart has EVER given me issues. and it's new year's day and banfield is closed so i couldn't even go get a new card. who on earth is falsifying a prescription card for dog food? you think i'm purposely feeding my dog special food for his weight management because it's expensive? to be fair, i was not expecting the utmost customer service from petsmart. however, you can have a heart and make an exception to create that brand loyalty i am sure petsmart is hoping to achieve. went to another petsmart and they helped me, no questions asked. congrats on keeping your job!
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January 2024 by Dorlene Russell
Short staffed. Warehouse like atmosphere. Of course, was day after Christmas.
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January 2024 by T
love this place
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December 2023 by cherise voci
Great verity of pets and toys, beds
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December 2023 by Sean Oliva
The employees are helpful, and very nice
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November 2023 by Noelle P.
This place is super convenient and they usually have most of the items I need for our dog and cats. Just placed on an order for pick up today and it was ready in less than an hour.
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November 2023 by Kathleen Orozco
Good service