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March 2024 by Vanessa L.
LOVE LOVE LOVE the shoes, insoles and especially SERVICE I got at the Campbell location! Andy was kind, KNOWLEDGEABLE and helpful every step of the way. He asked me if I needed help right away and then NEVER forgot about me! He kept me updated with time estimates and never made me feel rushed. Def recommend!
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March 2024 by Christy W.
Super impressed by the customer service at this store. I have issues with my feet and needed a lot of help sorting out the correct shoe. One of the most impressive parts of this store is the exchange policy. If you sign up for a membership which is only$ 20 for the first year, you can wear them anywhere and return them if they don't work. The first pair and inserts caused me a lot of pain which I would not have known had I not put them through the 'work' test or being on my feet all day. I took them back to get a different pair which ended up working great, I'm happy to say. However, if they don't, I can try again. They have a great selection and while the shoes are expensive, kind of expected that but that makes the exchange policy even better, cuz' for 150$ a pair, you definitely want to make sure you're in the right shoe.
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March 2024 by Anthony M.
Andy at Road Runner was terrific. Great attitude, very informative and helpful service. Anyone looking for custom shoe buying experience, he's your guy.
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March 2024 by Jennifer D.
The services provided at this location were really professional and outstanding. I came in at loss for what kind of shoes I should buy to help with the long hours I spend on foot at work and my bunion. Andy performed my fit test and gave a lot of informative suggestions on footwear that would help accommodate these needs. I've never heard of the brand Saucony until i went in for the fit test and so far I am really loving the Ride 17. Jeff was also very patient and helpful when there was a rather convoluted discrepancy with one of my exchange transactions in store. Thankfully he solved it quickly within that same visit. Overall, I would highly recommend going to this location for excellent customer service and their wide selection of shoes to meet various consumer needs.
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March 2024 by Kingsley E.
Road Runner Sports exceeded all expectations! Not only does their store boast an impressive array of top-notch athletic footwear, but it was the exceptional customer service by Matthew that truly set them apart. From the moment I walked in, I was greeted with genuine warmth and enthusiasm. Matthew's deep knowledge of their products was evident as he expertly guided me through the selection process, ensuring I found the perfect pair of shoes tailored to my needs. What truly stood out was their unwavering dedication to customer satisfaction - they went above and beyond to address any questions or concerns I had, making the entire experience seamless and enjoyable. Road Runner Sports has undoubtedly earned my trust and loyalty as a customer, and I can't recommend them highly enough to anyone in search of quality athletic footwear and exceptional service!
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March 2024 by Cess M.
"Exceptional service! My husband had the pleasure of being assisted by Matthew during our recent shoe shopping experience. His extensive knowledge of footwear helped my husband find the perfect pair. Not only did he provide personalized recommendations using their "Fit Finder and Foot Scan" technology, but he also went above and beyond to ensure my husband left more than satisfied from finding the perfect shoe size, stability, insoles, socks, and informed us about a free upgrade to VIP Platinum, saving us even more money! All while dealing with other customers on a busy Sunday afternoon! His professionalism, friendliness, sense of humor, and genuine passion for shoes truly set him apart. I highly recommend seeking out Matthew for an outstanding shopping experience!"
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February 2024 by J K.
The store is clean and seems to have a lot of great products, but I was put off by how the crew was pushing the VIP membership (which is first year free, then $50+ per year). I declined after buying just a small accessory, but the person at checkout seemed annoyed that I didn't sign up. He rolled his eyes and didn't even say anything after I paid. If they're this rude, I wonder how difficult it is to cancel the membership. I am for sure not going back to being treated like that.
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February 2024 by Vicente A.
The second I walked into the store I was greeted and offered with help instantly. Matthew provided me the best customer service I've ever received. Knows a lot about the products and taught me stuff I will definitely take into account when I buy running shoes.
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February 2024 by Sophia W.
We use to like this location a lot but guess Monday nights 5PM means nothing to them. 3 of us walked in knowing exactly what we want. We were told an associate will help us BUT he decided to ignore us and help people after us. We waited 15 min+ while 3-4 employees stood around and ignored us. Don't recommend the stores. There's literally no one in the store and they're just standing there at the register. They also didn't say anything when we walked out while we received NO help. Cancelling our VIP membership. Don't mind paying more for service elsewhere.
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February 2024 by Lindsay D.
Andy was an absolute expert and provided me with excellent service. As a pregnant woman who is a hairstylist It was time for a shoe upgrade. I'm so happy with my investment and my feet have never felt better!
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February 2024 by Shay T.
Came here on a rainy day so i think i got lucky it wasn't too busy. I heard about this place from a friend. They make you walk on a treadmill to analyze your feet and stance. After they'll go over the report and recommendation. The service was great! Shout out to Matthew for helping me out today. They have a huge range of selection of shoes and clothes. The value was pricey but i don't mind paying good money for some top tier quality shoes. Will come back here again :)
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February 2024 by Albert G.
Their more concerned about making sales than actually providing good customer service. Mentioned I was just looking around till a pair of shoes caught my eyes and was left alone after given shoes... I had to get their attention to get back to me. like they didn't even have anyone inside the store. They can be more discrete about other customers possibly purchasing stuff because if you say your in there to maybe get a pair they will give you less of their time since you possibly might or might not buy something... The sale isn't going to make itself..... Store is great. Customer service not as much. Guessing not the first time since someone else left a similar review. Did walk out with some shoes though because I liked them and did my own research.
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February 2024 by Zuha R.
You cannot cancel the membership even if you call multiples. You have to call a number wait 30+ minutes for the next available representative and even then, they won't let you cancel. It comes down to reporting the charges as unauthorized to your bank.
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February 2024 by Melissa M.
Road Runner was recommended to me a while back by my sister. With Taji beginning, I decided to treat myself and celebrate with a shoe/foot care splurge! I called ahead and was told it's best to come before 7:30pm to get the full experience. I'm so glad I listened! Came into the store around 7:15pm and left about an hour later with new shoes, custom inserts, and oodles of socks! Andy was incredibly helpful and really went the extra mile to make sure I left with inserts that fit my foot/shoe size. He even made two different sized inserts to be sure. I am really excited to try the RoadRunners Sports socks for plantar fasciitis and wide feet. I can already feel the difference. If the price scares you, just remember that your comfort and caring for your body is worth it! Thank you, Andy, for your time this evening! Hopefully we see you again!
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January 2024 by A N.
Bought some Brooks running shoes from here not too long ago. I went in not knowing what I was looking for but the staff was really helpful and gave me great advice on what I should look for. Also got some custom soles for my feet and they work great!
