September 2021 by Rosemary S.
This is my second time buying from Rose Design. I bought a dining table and chairs years ago and still have. This time I got the look & style of couch I had been looking for. Worked out perfectly. Thanks again Ray!
August 2021 by Ash P.
We love this store. The first time we walked in to the stores, Ray was kind, listened to us patiently, and most important he did not rush us to make decisions quickly. We took our time, trying out different kinds of couches and looking through designs. This store has variety of collections and Ray helped us by recommending what would blend well with our decor. We ended up ordering 3 different kinds of customized couches. It was all delivered on time and in great shape, and it completely transformed our living room and family room. Next time when we were looking for dining area furnitures, we just returned back to this store for ordering. And we will keep returning to this store in future as well.
August 2021 by David K.
You can't beat working with Ray. He provided us an amazing custom couch, love seat and a futon sleeper. All were delivered in great shape. Ray always had excellent communication keeping us up to date and answering questions. We are very happy!
July 2021 by Keith G.
We bought a couch about five years ago. The couch showed up looking as expected and they guaranteed cushions would be restuffed free of charge. After years of moderate use, we tried to take them up on the offer but got the runaround on more than numerous calls and emails. Decent product, terrible customer service.
May 2021 by James P.
From design inception to delivery and first inspection, Ray was very helpful in designing the best couch for my family. Ray is very responsive and honest with his feedback, and he was never hesitant to give his recommendation regarding what would look best in our living room. You do not need to look anywhere else for your custom couch. Long live the sofa king, thanks for our dream sofa!
May 2021 by lavi singh
April 2021 by D A.
We recently ordered a couch from Rose design and Ray was very professional and helpful. He showed us various choices and made our decision very easy. Love our couch. Highly recommend
February 2021 by Lucinda M.
My sectional looks great but it squeaks when people sit down and get up. I was told of a lifetime warranty, but Ray and his company did not come through for me. What an embarrassment and disappointment.
February 2021 by Brian R.
I bought a beautiful chair that I had made custom. The chair was immaculate and came out just how I wanted it. The furniture store owner was kind caring and engaging. I will refer my friends and family to Rose furniture in Campbell,Ca. The furniture store owner is the man of the hour too sweet to be Sour!
January 2021 by Kemi S.
I went in looking for bedroom furniture and quickly realized that this shop specializes in sofas. I did peruse a few catalogs however, and got a few quotes but bought somewhere else. The shop owner was very nice, and seemingly an honest businessman which counts for a lot.
December 2020 by Ian J.
Ordered online from Dreamsofa.com. While it took over 3 months to arrive due to COVID limitations, I am happy to report that the sofa is a dream! The fabric is beautiful and it looks even better than the pictures! It was packed well so there was no damage during shipping. I would very enthusiastically recommend Rose Design/Dreamsofa to anybody looking for a high-quality customizable couch that isn't insanely expensive!
August 2020 by Joy S.
It was great working with Ray. He goes above and beyond. He did the measurements for the sofas, suggested what would work for our space, listened to what we wanted and was very patient (cause I kept changing my mind on the style) with us. We ordered a loveseat and a full sofa. When they arrived, they're beautiful and exceeded our expectations. The delivery took a bit of time due to the pandemic, but Ray was very good about updating us. Will definitely return for any future sofa and furniture needs! Highly recommended!
August 2020 by Michael P.
Updated: Ray was kind enough to get back to me with my order information and resolved my issue. I appreciate the follow up and phone call. I'll be doing business with them again.
May 2020 by Malia Morris
We’ve had a couch from there for over a year and it’s been wonderful. We had such a good experience working with Milan, we went in to order another. We were rushed through the process, which was my mistake for not coming back to work with Milan directly. I told them what color and style of fabric I wanted and Ray recommended this one. He assured us it was a “premium” fabric. I worried that the weave was too wide and would be more prone to damage. Ray assured me over and over it was premium and would be much more durable than the showroom fabrics that are cheaper. So we paid substantially more to get premium, durable fabric. We’ve had it since the end of January, four months, and as I feared, the fabric has started to unravel. At first I thought maybe something brushed up against it, but then we realized it was happening in more than just one spot, like the side of a pillow that is tucked into the couch where no one touches. We would have faired better doing a cheap showroom fabric. Additionally the legs on the couch were not what we ordered. It was a hassle for months trying to get the legs replaced. Now I’m stuck with an expensive love seat that is unraveling and there is no way to fix the fabric. It was a 2k+ mistake.
March 2020 by Teresa T.
I had ordered a couch from living spaces last year and after three months, they forgot about my order and I was left couch-less. Desperate, I ordered a dark floor model and it was a complete waste of money. I had visited Rose after I had received that couch and wished I had gotten my couch with them. Flash forward 9 months later and I donated my old couch and custom ordered this gorgeous beauty in the photo. I had a sense of the design I wanted but the customer service and attention to detail at Rose was incredible! They helped me modify the top cushions to be higher and made my two side cushions similar length as the chaise and a half so that it wouldn't look so busy. It fits my living room perfectly and I couldn't be happier! Even with the lockdown in place with coronavirus- they were still able to get my couch delivered in time! Thank you so much Rose Design! I am so thankful I ordered with you and was able to support a small business during these difficult and uneasy times! I now have a beautiful comfy couch to spend the next couple weeks of the lockdown