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June 2023 by Mersad Metanovic
No one picks up the phone I have called at all different times. Manager is never available or in store. Will not honor defective shoe policy that is in effect with shoe distributer.
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May 2023 by Chris Modica
Soccer Kraze has a lot of cleats, kits, and soccer balls to buy. A lot of variety, and the employees know what they are talking about and are all very nice.
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January 2023 by Dani
This is such a horrible place to order team uniforms from. The school placed an order back in early November and as of today (January 17) my daughters parka keeps getting back ordered (3rd time) and they never have an idea when things are going to arrive. And their customer service is horrible too!
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October 2022 by Emilie B.
Used to really like this store but came in a few days ago and the costumer service was terrible one girl just started at me while i was looking at cleats never greated or asked if she could help. I was having trouble finding cleats that fit me so when i kept asking to try on different sizes she would go to the stock room and laugh with the other girl who was working. Just made me feel very uncomfortable and not welcomed in.
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October 2022 by Jon Lassalle
If you're looking for good customer service this is not the place. Went shopping for some new cleats and wow, I ask if they had a certain cleat for my son I had a picture and name of the cleat. The girl didn't even turn around and said "whatevers on the wall is all we have". Well then... I didn't see them so I asked about a indoor shoe for myself ... they Didn't have my size ... asked if they were able to order? She responded while walking away "we can't just order 1 shoe" .I was the only customer and 1pm .. it's not like they were busy. How do businesses expect to stay in business with this type of customer service?
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October 2022 by Israel V.
Would give a 1.5 stars but that's not an option so going with 1 instead of 2 stars. All the reviews that are bad are all about the same thing: customer service. The selection is good and the location is convenient but honestly, baffling how unenthusiastic, unengaged, and disinterested the staff is here. Every time. Particularly because it's a relatively small store you have to go out of your way to not engage customers. Never a welcoming experience.
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October 2022 by Kim F.
I wish I could zero stars. Absolute worst customer service. Ordered a uniform online, called/confirmed the order was received on the phone and it would be ready in two weeks. Called two weeks later to check on the order status and was told we shouldn't have ordered online because their online ordering isn't working. I was also charged $10 for delivery when I opted to pick it up at the store. I have zero choice but to use this store because the soccer team only works with this vendor. Get your act together!!!
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August 2022 by Beth M.
Very friendly. Extremely helpful. The three young ladies that were working today were very nice. Thank you so much for your help today and inflating the ball.
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August 2022 by Brian T.
How does this place have any stars at all? Worst customer service I have ever seen. I brought my daughter in to get soccer gear. The only person on the floor just stood there with her cell phone in hand looking at us. No "hello", "welcome in", "how can I help you". Just stared at me like a lack-wit. So, I started the conversation and told her that we needed to get cleats, socks, shin guards and some shorts and jersey. She asked what size, I told her that I wasn't sure, so she might need to get fitted. She says, "just check her shoe, it will probably be the same". She brings out two pairs and just flops them down and got back on her cell. The funny part is that of the two people there, she was the more friendly of the two. The other one just stared at us from the doorway of the stockroom. If I was the owner of this place, I would do a total overhaul on the customer service training. They lost a couple of hundred dollars in sales today. I ended up just going to sports basement and got great service from helpful associates. This place seemed like they weren't in the business of selling things. Like we were interrupting their afternoon.
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February 2022 by carlos perez
Friendly service... and always find what i need.
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October 2021 by Janet Taina
Great store, I shop often there since I had at one point three kiddos playing soccer. Great customer service each time. Employees are always helpful.
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October 2021 by J Estrad
Friendly service. Nice selection.
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September 2021 by Mo H.
Great service Very friendly people, really good prices Great variety of shoes and shirts
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August 2021 by Kenneth Swartz
Often don't have size requested in stock
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July 2021 by Erin J.
Great selection of youth soccer apparel. I was in and out quickly with exactly what I needed. Buyers should be aware that their return policy seems to be changed from what it used to be (I assume due to covid) and merchandise is not returnable. But it's understandable. It's great to be able to shop local and get competitively priced merchandise!