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November 2023 by David V.
They patched my tire at this place. The next day, my tire started deflating. I brought my car back to them, and they said that the tire is damaged and it cannot be fixed. So I need to buy a new tire from them. But since my car is 4WD, I need to buy 4 tires! I then took my car to another wheel works location and they repatched my tire for $30. So the folks at this location BOTH do a poor job at patching tires AND THEN they try to scam you into buying new tires!
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November 2023 by Heart T.
When I got new tires they told me my brake pads needed replacing. Said they were at 2-3. I took my van to another place (that would do it 40% cheaper) and the other place told me I didn't need new pads and they were still at 7. Also, the bathroom in the waiting area is super nasty.
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October 2023 by Test G.
I read other reviews about the terrible customer service at this place and they were absolutely correct. Do not go here. I had an appointment scheduled and drove all the way from Gilroy only to be told that it wasn't going to be honored because they don't honor appointments on "Sundays". Never doing business here again and suggest to avoid it as well.
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October 2023 by Karina Bezverkha
Came to Wheel Works for the removal of a small nail from my wheel tire and after an hour and half found my vehicle with a flat tire. The wheel could not be placed back on the vehicle because the tire did not hold the air any more. The manager told me that during tire nail repair they found my wheel had a bead damаged. Also told that probably the bead was damaged when tires were replaced and installed last time on service. And now my car is not drivable, because the wheel can not be placed back. Gave to me 2 options - either replace two tires in Wheel works repair or request towing service [my vehicle was not drivable].I had to request towing service and go to official BMW service.Wouldn't deal with Wheel Works again, looks like they not do their job properly and just want to charge you more for the service
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September 2023 by mark h.
Substandard customer service,quoted 2 hours for flat repair, 5 calls and 5 hours later I picked up the car and used a competitor, not the first bad experience
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September 2023 by 408mark
Took my 2004 Silverado for a maintenance rotation and Balance (tires purchased from wheel works) , I asked that the weights were placed on the inside NOT the outside. Salesman assured me the old weights would be removed and wheels would be re-balanced from scratch. When the vehicle was completed I noticed the new weights visible in the center of 3 of the wheels. I brought it to the attention of Robert (manager) , he became very adversarial and argumentative. He finally agreed to re-balance, during the process Robert approached me and said the original weights were just checked and not removed. Again his disposition was argumentative and adversarial. When finished the removal of the weights left visible adhesive (very unsightly).As soon as we left , I noticed the truck’s steering wheel was off center to the left and my vehicle pulls to the right. When I gave them the vehicle the steering wheel was perfectly centered with NO pull. I’ve been using Wheel Works for over 40 years.Absolutely terrible customer service from Robert !
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September 2023 by Vivian Mark
I am referring to the one in Campbell. The mechanic is very helpful and willing to give diagnostic test on the tire. I didn't have an appointment but desperate needs help.
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August 2023 by slow b.
I spoke to manager Robert thur to make appt friday. For alignment. I made sure to get in because I can only wait 1.5 hours and robert assured me they will get me in at 1000am. Robert says no problemFriday morning. Talked to Carlos. He confirms I have appt at 10 but says just drop it off because it will take 2-3 hours. I told him no. I made appt and I can't wait more than 1.5 hour. Carlos says no. I can only drop off and I'll pick up later. I told him. What's the point for appointments if you can get in on time. I talked back to Robert. I made my complaints. He says this is how it is. I explained again the concept of appointments. "This is how it is". Of course sometimes. We running late. Things don't go to plan. Ok that's fine. But not this case. "You made an appointment? Who cares?!" At the end he says go ahead and just squeeze me in! Ok now I'm questioning the quality of their work. Are they gonna do the work or just spit it out. Disappointed. I don't like giving bad reviews but just know what u dealing with.
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August 2023 by Tim R.
I have been using this wheel works for tires and other maintenance the past few years, and drive about 15 miles from Santa Clara to work exclusively with this wheel works, as not all branches are the same. Robert and Bella have both helped me, and have been fantastic. Bella is the most polite and courteous service manager I've ever dealt with. Even though they seem to always be busy, they seem to stay ahead of it, while I got 3 of my vehicles in for alignments, tire rotations and an oil change, within 24 hours or so. Props to this team, and shop, really appreciate them.
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August 2023 by Rosa C.
Had an appointment two days in a row for service.i waited two hours and my car never moved The first day the service members were rude and did not knowledge until a few minutes standing there. I guess they only service men. They were so polite when a man walked in .
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July 2023 by Rich A.
I believe I got an OK deal, unfortunately they did not 'carry' the tire I was looking for although the wheelworks website shows it available....guess not all wheelworks are the same.....I picked up the car and the tires had who knows what sprayed on the wheel which dirty'd up the wheels real well (my car is never that dirty!!)...took a while to scrub it all off.....to top it off, I'll have to shampoo my carpet mat because not there are grease streaks on it.........not good!!.....sounds petty, but Les Schwab at least power washes the wheels before they put them back on your car.....now I know
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July 2023 by Solomon Vivian Abishai Chitati
The alignment, wheel balancing and tire rotation service is good. Staff is friendly. But please book appointment thats saves time for everyone.
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July 2023 by Abraham Kang
These guys did a good job for a reasonable price for alignment and new tires on my e550
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June 2023 by martin baker
I made an appointment to have work done while I waited. I arrived and was told they were at lunch and wouldn't be back for an hour. This is service that clearly shows how much they think of me as a (ex-repeat) customer. Inexcusable and I'll let corporate know as well. This is no way to run a business.(Update) They contacted me and got me back in to do the work at a priority time frame.
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May 2023 by amber ash
0 stars for original experience - when you pay this much for a service, you don’t expect to drive away with more issues, which I did.5 stars for Sarah & Uriel who immediately redeemed the place and fixed my issue when I reluctantly came back at the end of their business day. Thanks you guys. Hopefully you won’t be seeing me again ?