Public Storage in Carmichael offers convenient storage options with simple, no-cost reservations and the ability to skip the counter through online eRental. The facility has served the community for nearly 50 years, providing personal attention to customers. However, some reviews highlight issues with miscommunication and inaccurate information from the call center, leading to difficulties with unit location and size. Customers have experienced narrow pathways and units that were too small or off the tracks, especially during busy times like holidays. Despite these challenges, the local staff, including employees like Camila, Al, Aaron, and David, are praised for their helpfulness and willingness to go above and beyond to resolve problems. Many reviewers appreciate the friendly, attentive service they received, which helped improve their experience despite initial issues. Overall, the location is known for its friendly staff and good customer service, with staff members often stepping in to assist customers and turn around frustrating situations. Customers value the personal attention and support from employees like David and Aaron, who are consistently recognized for their excellent service and problem-solving skills.
Aaron was outstanding today. I ran into so many issues with the new unit. He went above and beyond trying to correct these issues. He is also super friendly which made my day. I wish he works at the facility more often.
Thank you Aaron.
April 2025
Worked with David moving me in to my space and he was outstanding. He went above and beyond helping me. Thanks for your excellent customer service.
March 2025
David is amazing everytime I have a issue hes always able to find a solution and help us out. If you want something handled just ask David hes your guy to go to. Thanks David for being on your A game.
