Appliances in Carson, CA

“Hello,
On a past occasion we went in the store after reserving a truck for our shed building needs and when we got there were told by the rep Kirk that we needed to have our cellphone. We lived about 5 minutes away and weren't about to go home to retrieve it. The darn website never stated we'd need a cellphone with us to complete the transaction. The reservation details specifically mentioned only to bring these 3 things: Driver's license, proof of insurance & a credit card. We were very annoyed, so we asked for a manager and Ray appeared and backed up his employee about not being about to change the policy. He empathized but that didn't resolve our issue so we went to customer service to cancel our items which was about 3 blocks away from the rental area to add to our frustration. The returns rep then got a call from Mgr. Ray and he offered to have our items delivered instead to adhere to the policy and not inconvenience us further. He agreed they need to add that 4th item to have on you when reserving a truck. This review for Carson Home depot went from 1 star to 5 thanks to Manager Ray asking Rental Clerk to drive our items to us and save a sale and kept us from complaining to Corporate! Thanks for being customer oriented! unfortunately we tossed the receipt since then but when shopping for hornet poison we remembered to write this experience. On today's visit Garden Associate Anita was kind enough to suggest we spray the poison at night to not risk getting stung. Also, when I went to look at the HVAC kiosk to inquire about something, Associate Rissa was very attentive to not even have me wait 2 minutes when she greeted me and answered my question. You have a very good staff here! I can't say the same at some other nearby stores where I see employees carrying on with each other and not even aware I'm standing there waiting for one to take a breath so I can interrupt their conversation to ask for help.”

“I went to collect an online order at Home Depot, and Coco and Sandi facilitated the pick-up incredibly smoothly. Their exceptional customer service made the experience outstanding. Every visit to this Home Depot surpasses expectations with their exceptional assistance. I'll definitely return!”