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February 2024 by Captain D.
This review is for the service I was provided by Janelle Morales and her branch manager. I went in to the branch to get assistance with a maturing CD that I was having difficulty getting assistance with over the phone. Her professional knowledge allowed me to immediately speak with the correct person to resolve the issue. My loyalty towards CCU was renewed because of her efforts. I felt it was necessary to acknowledge the outstanding customer service that she provided. It was a breath of fresh air.
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November 2023 by Mr. HGBN
Higher Standards Customers Service oriented.Above and beyond my expectations.
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May 2023 by NORMA GARCIA GUTIERREZ
I started banking with the credit union due to being a lausd employee. Credit union has been so difficult to have them increase my debit card purchases to by flight tickets. I call and they specify that's a fix approximately 10 min and no one call back to confirm the approval . I have been waiting for 3 hrs. And no one has bother to call me back. Another day without purchasing my flight ticket true to staff not returning phone calls. Concodering to change banks. I can't believe I can't even use my own monet. That is so ridiculous.
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September 2022 by Talia Collins
The people who handle you are always very friendly and sometimes quick
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July 2022 by Darla Bartoli
Everyone is always very polite and willing to help answer any questions or concerns I might have.Always friendly like they really appreciate your doing business with them.
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March 2022 by Mary N.
Today I opened an account with my family and Ashley Strauss helped us. She went over and above the call of duty. She was very pleasant to work with. Her customer service skills was outstanding. She also acknowledged every customer who walk in while helping us. She also made us feel very comfortable and relaxed during a stressful time. She was extremely personable. Thank you Ashley!
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March 2022 by Keith H.
I had one of my best customer service experiences ever... Honestly! I had been a member a few years ago, but had paid off my mortgages and haven't been an active member. Jose, the branch manager, assisted me with my research request for specific documents. He made the experience a memorable one, giving me his full attention, from personally handling the research request through the delivery of the requested documents. Thanks Jose!
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January 2022 by Shilita K.
As a member of the bank I came in November 20 21 regarding business the system manager was so nasty she also discriminate she told me last in seven minutes she was not able to help me to refinance I just cry because of the attitude and the treatment that I received from California Union Bank I was just stuck I thought serving his bank that they will have good people good attitude and good customer service that assistant manager doesn't need to be working at a bank or any type of facility with that type of attitude especially discrimination that is not cool I just felt like this needs to be addressed ASAP I am so disappointed
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November 2021 by Gee C.
I've been a customer for almost five years and i knew i was going to use my credit union one day. Well, that day came and i was dealt with Ashely Strauss. I needed to established credit before buying a condo. A car loan will definitely boost my credit score. Ashley made it happen. Be patient is all i can say because when your good at what you do, you are in high demand. Ashley is in high demand! Thank you Ashley for helping me reach closer to my goal. You know Home Loans is next and i know exactly where to get it!!!
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August 2021 by Joniqua T.
I wanted to refinance a vehicle, I tell Ashley Strauss I have two jobs she only put down one but she reassure everything will be fine. She tells me I have been approved I get a letter saying I wasn't approved because of my income .
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June 2021 by Sterling G.
I had a great experience trying to get a loan here... I didn't get approved but Ashley S. made the entire process very pleasant. She was extremely helpful and positive.
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March 2021 by Lupe L.
5 stars in an understatement for the service that Sandra M. provided me with. On top of being very skilled at what she does, she is very sweet and takes her time to explain everything. This is my second time doing business with this California Credit Union and have been very satisfied with their service in every way. I will totally recommend Sandra to my friends and family for any financial service needs!
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February 2021 by Anient Evbenase
Exceptional customer service here
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January 2021 by Fredrick Parker
Best customer service
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October 2020 by OSINIYI OSINUPEBI
Best financial institution
