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January 2024 by Doris Cheng
I arrived at the shop at 6:53 pm with a nail in my tire. Despite the fact that they were closing at 7 pm, Thomas was still willing to assist me. He patiently listened to my situation (as it was raining and I urgently needed to get to the airport to catch my flight) and actively sought out solutions for me. After a few minutes, he called Joseph to help me out right away. The tire was patched up in just 10-15 minutes, I was able to drive safely in the rain and arrive at LAX on time. Thank you both! I genuinely appreciate your kindness. You truly made my day!
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January 2024 by Lynnester Mcdaniels
Did a very sloppy job taking things to lose. Like the air filter and not replacing it back correctly. The main thing was they did not check my car out first to make sure that I had fluids. They just replaced my starter and sent me on my way. That led to other things now I need to have done to my car.I would not go to This shop ever againAnd did not check none of my fluids in my car.
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December 2023 by Jennifer B.
So here is it 4:45pm on a Sunday night and I just ran over a nail. Pep boys next door says open til 6pm but they stopped taking cares and told me to try just tires, who was closing at 5pm. So I prayed that they help me. They took my car and fixed my tire. Staying open later to help me out. I am so grateful for them.
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November 2023 by Freddy Taylor
On 11 /25/2023. I brought my wife's 2019 chevy sonic in for an alignment. It's pulling to the left. Got the car back. Pulling to the left still. Straighten the bow tie. The car immediately pulls to the right. Took a test drive with the technician. His name is Jose. Jose laughed at me. Told me nothing wrong with car. Not cool. The car is unsafe for my wife to drive. On the freeway. There wasn't an issue last two times I brought the car in for same service . Jose said it was a dealer adjustment nothing he could do. Not a good idea to laugh at your customers. 1 hour later. Different technician. Car was tracking like it should. Car safe for my wife to drive.
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November 2023 by Kimberly Knox
Will Never Come again. Customer service was fine, but the wait was ridiculous. My appointment to get an oil change was at 6, but I came at 5 and just asked if they could see me earlier. Guy with the long beard said yes. Wrong. An hour and a half later, I'm still waiting. Horrible. Never. Again
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October 2023 by Carlos Vigil
Horrible and the worst place, even if one day I need a mechanic shop, this will be the last. Waiting 2 hours for the Lyft inspection, I arrived early at the shop, it was not busy, there were no cars inside, generally the inspections do not take more than 15 Minutes, 2 Hours, to tell me that I need tires, I did not pass the Inspection, since my truck needs tires, the cashier or manager offers me to buy them, I would have bought them, since they are necessary, but at that moment I was already too upset and stressed, if I had received another treatment, things would have been better, maybe an inspection of Lyft may not be relevant to them, but there are always customers who look for places where they are treated well, and they definitely want to return, in my case I would not return even for the free coffee.
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September 2023 by Joselyn Tapia
They didn't put the plastic back on after an oil change. Now for some reason the outer part they left on cracked, hanging and scrapping on the floor. I fixed part of the problem. But it all could've been avoided. More money out of my pocket.
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September 2023 by Denise Self
Will not go back nope! Every time I go here, I feel that I am being disrespected. If the cashier talks to another customer before completing my transaction and then tosses my keys down on the counter, without making contact while delivering bad news, they suggests you go somewhere else. How would you react. I won 't be going back
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August 2023 by Kat
3 hours for an oil change with an appointment. Sad that most Just Tires locations have this same problem. I don’t understand the point of letting me make an appointment if I’m still going to wait for so long. Very disappointing :(
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July 2023 by Chong Y.
I need to get a Wheel Alignment service.And "Just Tires " offers a free Wheel Alignment test. The customer services Representative, Roger is a professional, attentive, and helpful Person. I had to wait for an hour to find outthe result. I want to find out if I need the Alignment service or not. After the test, they made some adjustments to the Wheel Alignment, and they did not charge for the services. Then, they found out my car needs to replace the REC RACK & PINNION. The "Just Tires" store has the excellent Customer Services and they have professional and knowledgeable technicians. If you need to get the For free Wheel Alignment test and Alignment Services, I would like to recommend this Tires shop.
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June 2023 by Jonathan D.
If you value your time, I would highly recommend you stay away from this place.I arrived at approximately 3pm to have my tires aligned as I had made an appointment. My car was not serviced until approximately 7:15pm. Yup, a whole 4 hours passed before my car was even looked at. The reason I know this is because the staff asked me prior to closing the store which vehicle I was waiting for, and it was at this time that they finally drove my car into the bay and started working on it.Honestly, I would give this place a 0 out of 5 if yelp had that option.
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June 2023 by Katy W.
I made a 12:30pm appointment for an oil change. I arrived a few minutes early. At 2pm they had not even started on my car. When I asked about my appointment time, I was told that this site was a first come, first served facility and that my appointment didn't mean anything. I finally got my car back at 3:30. Not only did it take three hours for the oil change, they did not rotate my tires or top off my fluids. I will NEVER visit this location again.
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June 2023 by Tracie Kling
Thursday afternoon, discovered a nail in my tire. I called just tires to see if they could take me, it was a Thursday 4:30pm. Everyone was extremely friendly and kind, especially to my dog who was with me. They removed the tire, and it wasn’t fixable; they showed me why which I appreciated. They offered a new similar tire for 90.00. I was out of there by 6:15.On the way home, the car would pull to the right. I called to tell them performance and also that one of the techs that drove my car into the port left grease on my seat and also floor mat. They also forgot to put the hubcap back on. They told me to come back the following day for an Allignment check and they’d put the hubcap on. I arrived @ 2:00 Friday. Greeted by the same friendly people, and told I would be in and out.Before moving my car into shop, I explained to the same tech from the day before that at oil on his shoes, my mat hand to use to protect the paper they had to prevent from happening again. I left by 320, perfect time for Friday traffic?
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May 2023 by Ron C.
Bought 4 new tires from Just Tires.The price was right. Had a flat tire a week later in one of the new tires. Went to them for repair. They said that they ran out of patches. ( very irresponsible) . Had to spend hours to look for a tire repair place. Cost me 48 dollars for something Just tires should have done. Will not do business with them again...
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April 2023 by Raul Perez
First time visiting this business and will not be the last. Went in here for a tire valve replacement and was treated with exceptional customer service from the moment I walked in.