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November 2023 by astra birznieks
Horrible management gave us a room that was not up to codeThen asked for another room then in the middle of sleeping at 8am a guest tried getting into my room i quickly jumped out of bed and said no this room is taken! I’m not at all impressed by this hotel not recommending this place to anyoneThe bathroom tub wasn’t working and it needs repairs!
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October 2023 by Milan Perales
One of the house keepers was just hella rude and just awkward. We told her we had late check out and then looked annoyed and left without saying anything. She comes back 30mins we r still there running a little behind. I look to her and tell her we r loading the care now and then she proceeds to stand there with her arms crossed and just stare at us, it was very awkward. She stood there for 10mins then left, love the price just not so much the staff.
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June 2023 by A P.
Disrespectful staff the husband is nice but the wife is ridiculous. She needs to learn how to treat people with respect. Worst stay I've ever stayed. Woke me up at 10:30am for 11:00 check out (did not ask for a wake up call) ask for late check out only for them to call every 20 minutes and come knock on the door. Every few minutes was told by the aLady at the front desk came to my door, that I can come down at 12:30 to pay for another night. Started coming knocking at my door at 12 with her husband saying I would lose my security deposit if I didn't come down. I told her I have money I have another booking on Booking.com. What's the problem? She wouldn't answer me. Just told me I would lose my deposit if I didn't come down worst hotel ever only stay here if you're looking for unrequested, wake up calls and a cheap room to fuck in Castro valley. The bubble bath jets didn't work there's mold all over in the inside there's mold all over the shower curtain and then there is mold above the sink and shower in the vent to the bubble bath jet isn't even closed. It's taped there isn't even a chair to sit down in it's a desk chair . All in all it's cheap and you get what you pay for. I still would rather go to 99th and MacArthur than here.
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March 2023 by Danny L.
I stayed there and the door to my room was extremely loose. The remote control for my t.v. was broken, and the cords to close my drapes (for privacy) were both broken! I could not take a bath because the there was no "stopper" or working plug for the bathtub! Then I accidentally dropped the tv remote control onto the hard floor and it completely fell apart. I went to the front desk to have it replaced and the Asian woman who was there accused me of braking it and she raised her voice. Then I went back to my room and I shut the door too hard and the entire doorframe broke including the wall bracket. And the wood door frame actually snapped and came off of the wall.
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January 2023 by ashura Thompson
AAA BOOKED OUR ROOM FOR US DUE TO THE FACT THAT NO DEPOSIT IS REQUIRED. HAVING AN AAA CARD ENTITLES YOU TO CERTAIN TRAVEL Privileges. It also means that you have AAA insuring certain things like your hotel room ect., In case of damages. We get there and as soon as she sees my dreads she says that there is $100 deposit. We told her that AAA BOOKED our ROOM for there because there was No room deposit required. Needless to say we didn't stay there and ended up sleeping in our van.
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December 2022 by Andrea Abernathy
I'm kind of on the fence about this place. On one hand it's kind of a dive. Then again that makes it affordable for the likes of me. I must say this, when my car got stolen they did have the Jerk that did it on film and shared that with the officer when he demanded it. I got one of their 2 rooms that have nice deep jetted bathtubs. I found the bathtub to be exceptionally clean. I'm kind of OCD about that kind of thing. I bring my own cleaning supplies and clean it obsessively before using it. I did not find one Trace of grime and any of the Jets or bathroom at all. So for that I'll give them four stars.
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December 2022 by Merrick C.
We entered our room this evening and a window was wide open with cold air filling the room and water on the floor from the downpour of rain during the Christmas holiday. We used our fresh bath towels to soak up the water and in taking the towels off the towel rack, the towel bar came off the wall because it simply needs a wall anchor to secure it. The outlet in the bathroom near the sink also has no plate, exposing the electrical outlets. As expected, the room lamp needs an inexpensive plastic knob to turn the lamp on. The curtains also do not close. There also is no elevator to the second floor. Hopefully, rooms are available on the first floor for those persons unable to use the outdoor stairs. Basically, a little TLC of the room could have changed our opinion of this place. We do not recommend staying here.
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October 2022 by Chantelle S.
NEVER stay here!!! It is dirty and the rooms are old and outdated! They con guest into leaving a CASH ONLY DEPOSIT. They wrongfully accused me of smoking in their FILTHY room and kept my money! I called the Sheriff but it was considered a Civil Matter. Be WARNED.
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April 2022 by Sally M.
Minus ten describes this "lodge". My son and his daughter stayed there one night recently. Shortly after they moved their luggage in they noticed a weird smell in the room. They tried to call the desk but the telephone was out of order, and as they were leaving discovered that not only had the door to the room had not locked but actually hadn't even closed properly. On closer inspection it looked a though it had been battered in or broken into at some point. On the way out they stopped in at the office and reported the issues to a very disinterested desk clerk. They moved down the road to the Travelers Inn where for just a few dollars more had a much better experience.
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December 2021 by Mary Payne
quiet location thats the only good thing. very old dirty run down hotel. curtain was fifthy. maybe if you have a job were your dirty at the end of the day. my room did have a Jacuzzi style tub. was scared to use . i saw little bugs here and there. just a gross experience. but the housekeeping lady was nice
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December 2021 by Kathy Peixoto
The only reason my son and I chose rooms at this dump is because my husband’s funeral was at the church next door. We left the rooms cleaner than when we arrived. Stains on the bedspread, sticky surfaces everywhere, and urine on the back of the toilet seat were among the things we dealt with. Worst of all was the manager made us wait while he sent the housekeeper up to inspect our rooms before he would refund my deposit. I’m an old woman for God’s sake - hardly the type to bash up the room. He was a total jerk.I DO NOT RECOMMEND THIS FILTHY DUMP!
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October 2021 by Kent P.
Ignore website or yelp as there is no pool or spa and continental breakfast is nonexistent. Only took me 20 minutes plus to check in and get to my room
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September 2021 by Berrett H.
The reason why I'm giving a low rating. It's not the location or how it looks. I'm black and I was just looking for somewhere peaceful. I thought I found it, until I woke up and went outside at 9:30 and the cleaning person ask me for my towels and garbage. Even though it wasn't check out time yet. I paid it no mind though cause she gave me time to wake up to the fresh air. But when I left at 6pm I came back to my key did not work. So I asked the lady at the desk, has anyone been in my room. I was told it was the maid. Why there was nothing to do. I feel that my privacy was invaded for no reason. And even though nothing was taking I feel like the discriminative aspect still lives at this place. So if you leave they do enter your room if they feel like it. Sad day at a cool place, I was just looking for a peace of mind.
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December 2018 by Jocelynne Davies
The room was stuffy. Carpet nasty. The room was spacious but outdated. There was a radio over the sink tiling cracked. An old phone in the bathroom. The linen was burned and old. There was hair in the sheets. It was really nasty. The only thing that was amazing was the tub with the Jets. I cleaned the tub myself then enjoyed myself the Jets are kind of loud though. This looks like a room used for an old 90's porno. Save your time health and sanity and stay somewhere that takes more pride in cleanliness and appearance
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December 2018 by Cindy Ewing
You know when you enter a hotel room and there's a heavy deodorizer smell you've made a mistake. I should have turned around then. The smell haunted me all night. The bathtub was a disgrace. Outside was filthy. Who knows when it was last cleaned. Inside may have been cleaned but not well. Old skid-proof panels stuck on the bottom of the tub. Bathroom sink was horribly cracked. Plumbing was wrapped with some undetectable substance that was peeling off. Light over sink - broken. The whole place was disgusting and felt dirty. Comfort Hotels needs to rethink this chain as part of their offering.
