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“Today we went for passport service for our new born baby without an appointment. The employees were very kind and they processed our application and it was really fast. Highly recommended. Thank you”
1 - 4:30PM 9AM - 12PM
1701 El Nido Ct, Diablo
Post Offices
“People keep coming to pick up their packages but other than that not busy. I had both of my kids passport applications here on different days and service was fast and people are very nice.”
“It was my first visit to this location. It's a lot larger than the post office I usually use. It has a small-town, intimate ambiance, with the cherry wood framing and open, welcoming layout. I really liked the display of available stamps, so much so, I bought a few packs though I seldom mail envelopes. The clerk was very nice and helpful.”
9AM - 1PM 2 - 5PM
160 J St, Fremont
Post Offices
“Great service, convenient location I'm glad was not closed, though one time a package was not picked up from here (to be shipped) on the same day even though I dropped it off before the cutoff time. That was years ago and it's only happened once out of multiple times, so I think it's alright.”
9:30AM - 1PM 2 - 4:30PM
3861 Smith St, Union City
Post Offices
“I’m from Hayward but I always come here. Customer service is superb! Excellent service! Both the ladies(maybe Filipino) are very kind, courteous and know their craft. Makes my transaction easier and not stressful even the line is long.”
“My experience was so pleasant and the employees were just so kind, helpful, and professional.The lady that helped me was named Maria she was great she was very professional and thorough about her job and made sure that I got my needs met in the most kindest way so thank you Maria for everything and making my day a lot more pleasant.To whom it may concern that lady deserves a raise or maybe a Thanksgiving bonus to show her how much she is appreciated....”
“Paramjit Very patient and very kind, like everything I see in the other collaborators of this company, and best of all, they are very smiling and love their work.”
“I love this post office. The sistah that works in the far corner is so incredibly helpful and proficient at her job. She is so on it, that I usually leave feeling better than I walked in because she makes the experience so pleasant and clear. If it weren't for parking I would use this post office exclusively. I will say that the USPS should update the equipment. Some of the machines seem like they haven't been updated since before Regan was president.”
“This Post Office is located in the San Leandro Plaza and is open on Saturdays!!When I do have to mail a package, this is where I go!! The main reasons for that is that they usually have multiple windows open and they are open on Saturdays, the only day that I really have time for this. Now, sometimes on said Saturdays there's a long line here, but it moves along decently.The postal workers here are friendly and polite also!!”
8:30AM - 5PM
2605 Camino Tassajara, Danville
Post Offices
“I made an appointment for passport services for my 2-year-old daughter. We arrived on time and were immediately greeted by Dean. As we all know, the passport process can be confusing the first time around. Luckily, Dean was very knowledgeable about the process and helped us step by step with the application. Additionally, my daughter was afraid to take pictures and cried the whole time. Dean patiently waited and allowed my wife and I to calm our daughter down and get her to stand still. As a result, the picture came out great. Customer service is the most important aspect of a business, and Dean's customer service showcased his experience and job knowledge in customer service. The pride he took in his work demonstrated his commitment to his customers and inspire us to treat other with patience and respect.The only improvement I can think of is to have a designated area for passport picture. Like a chair with white background.”
“My recent visit to the US Postal Service for a change of address was a mixed experience. The process itself was fairly simple and efficient, which was a relief. However, my observation with the Customer Service left me with conflicting feelings.
On the one hand, the representatives were undeniably friendly and welcomed each customer but on the other hand, I couldn't shake off a disconcerting incident I witnessed. While waiting in line, I overheard a customer, whose native language wasn't English, seeking assistance regarding fragile items. The customer selected yes, when they should’ve selected no on the keyboard. Unfortunately, they were advised by the representative to bring their own interpreter if they couldn't communicate effectively in English. This struck me as somewhat insensitive and disappointing.
While I understand the practical challenges faced by the establishment, it's crucial for them to offer language services to accommodate diverse customers. Expecting individuals to bring their own interpreters seems impractical and burdensome. The availability of toll-free numbers for language assistance should be actively promoted and utilized to ensure equal access to services and although this would require additional steps, it’s something all establishments should do.
Overall, the US Postal Service seems to strive for kindness, friendliness, and professionalism, but there's room for improvement in addressing language barriers and ensuring inclusivity.
On a positive note: I really enjoyed their large selection of greeting cards and the person who helped me was supper kind in explaining the process of changing my home addresses ?”
“Went to the post office to ship a package and mail some letters. I arrived a little after 11:30 and the line was out the door. It took about 15 minutes before I was served. Maybe 10-10:30 is the golden hour. It would be nice if there was a dedicated parking lot, but I have a feeling the majority of patrons are walk-ups. I appreciate their constant cleanliness, knowledgeable employees, and their constant stock of domestic and international stamps.”
“Ramon rocks and is the glue that holds this post office together. Not sure what we'll all do when he retires. But, I wish him the best of luck when he does and thank him for all of his helpful service over the years.”
9AM - 5PM
9201 International Blvd, Oakland
Post Offices
“Thank you David for having a smooth transaction with you. I ask an envelope and without hesitation you gave me one and you explained the normal envelope and the priority one. You're kind to me and you have patience of answering all my questions.
Thank you for helping me.”
“I want to say, the staff is so kind and professional at this location! I lost a receipt a few weeks ago, and I couldn't see her name but the lady on the very right hand side booth bent her back trying to get my receipt I lost. Literally so kind and professional. She didn't seem annoyed at all and the nicest. I can't thank her enough for the help she gave!”
“Never had a problem in this location. Especially happy with the service after bad experience in San Leandro Manor PO. I spent less than a minute to confirm my new address.”
“I would like to say Thank you so much MARIA for helping me. 10 star for you. Maria was so accommodating, nice, kind, and she has a long patience. I have a big box to send overseas and she approached me and help me without any hesitation.
Honestly, there's a few staffs that should help me but they went all at the back of their office so Maria can take my big box which was not fair to MARIA. By the way God bless you Maria and to other staff who doesn't want to help me cause they don't want to carry the big box well then shame on you Guys.
To clarify, this is April 12 2025 transaction only so who ever work on that day then shame on them except MARIA who helped me to carry my big box.
I also want to thank you the other Lady she's quite Old Asian who borrowed me a trolley cause I can't lift heavy stuff. If you read this Thank you so much.”
“This post office is located on MacArthur Boulevard down the street from where I live. They normally have two to three workers at one time and I haven't had too many problems coming here to buy money orders and stamps. Lunch is from 12:00 p.m. to 1:00 p.m. so normally there's one person working at this time.”
“I came in for a Passport Walk-In. It’s honored between 11-12 Tuesday thru Thursday. I was there by 8:45 am and was the first one in walk in. By 9:30 I was called and taken care of. We were greeted and asked to wait in line. Then when they had no other customers, they started processing the walk-ins and were very efficient. They had very good knowledge about passport services. Overall other customers were also taken care of very nicely and with great customer care.”
9 - 11:30AM 12:30 - 5PM
921 Manor Blvd, San Leandro
Post Offices
“Not sure why everyone is giving my man Kyle a hard time but he was very welcoming and helpful! Small USPS but gets the job done and nice older man Kyle was talkative!”
“The USPS in San Ramon, California, demonstrates admirable efficiency in mail pickup services. Their promptness reflects a commitment to duty. Additionally, the opportunity for employment at this location presents a chance for individuals to contribute to the community. Moreover, ample parking facilitates ease of access for patrons, fostering convenience and accessibility.”
“After trying several zip codes to find a passport appointment, I used OAK Airport's zip code and got what seems to be the only appointment in the bay area for the month of February. I arrived for my appointment 15 minutes before and was helped right away by David, he was great, attentive, polite and very helpful. I rarely leave reviews but this location has so many negative ones I had to comment with my experience and help this post office because there was literally nothing to complain about. Thank You for the help David, as a brand new American citizen and applying for my first United States Passport you made it a breeze.”
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“I only give this location five stars because of the sales associate Ed, who always provides excellent service during my visits to the post office. I hope the other staff members can learn from his professionalism.”