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“My experience was so pleasant and the employees were just so kind, helpful, and professional.The lady that helped me was named Maria she was great she was very professional and thorough about her job and made sure that I got my needs met in the most kindest way so thank you Maria for everything and making my day a lot more pleasant.To whom it may concern that lady deserves a raise or maybe a Thanksgiving bonus to show her how much she is appreciated....”
9AM - 12PM 1 - 4:30PM
1701 El Nido Court, Diablo
Post Offices
“Exceptional service by the staff. Theresa was very welcoming and handled two of our passport applications and completed it in 15 mins very smoothly. Appreciate her helpfulness and efficiency. Thank you. Location of this place is a bonus! Surrounded by a golf course”
2 - 5PM 9AM - 1PM
160 J Street, Fremont
Post Offices
“I recently visited the Niles Post Office (160 J Street, Fremont) to send a package and walked in feeling uncertain about several aspects of the process—pricing, packaging options, delivery speed, you name it.
Simie completely turned that around.
She took the time to walk me through every factor I was worried about, explained all of my options clearly, and helped me choose the best solution for my specific needs. Thanks to her expertise and patience, I not only got my package sent with complete confidence, but I also saved both time and money in the process.
Simie made what could have been a stressful transaction feel effortless. Her customer service is exactly what every post office should strive for—knowledgeable, friendly, and genuinely focused on helping the customer. Because of her, my delivery went smoothly and I left the post office feeling like I made the best possible choice.
If you're in the Fremont area and need postal help, ask for Simie. She is a true asset to the Niles Post Office team!”
“Aihua was extremely friendly, professional, and helpful while assisting with passport applications for my two daughters. She made the process easy, smooth, and stress-free. We truly appreciate her outstanding customer service. Thank you, Aihua!”
“I was so nervous to get my first passport, but Dean made the process super simple and straight forward! Very happy and thankful I went to this location and got helped by him!”
2 - 4:30PM 9:30AM - 1PM
3861 Smith Street, Union City
Post Offices
“Great service here, very thorough, informative, and helpful.
I have never sent mail before… guy here was extremely helpful and didn’t make it complicated like I was worried it would be.”
“I never thought I would give a USPS location a high rating, 'til I came to this one. They're so friendly and helpful. I was trying to mail a couple of packages and surprised by the cost going to the other coast. I didn't even say anything but the lady there was so nice asked what it was and offered me cheaper mailing options. She even gave me the supplies to repack my packages. And I saw them even offer tape to help someone seal their package better. Can I just say Wow, that's so nice! Usually you get someone very moody behind the counter at other locations that would tell you to buy your own tape. This location is a USPS gem.”
8:30AM - 5PM
1319 Washington Avenue, San Leandro
Post Offices
“This Post Office is located in the San Leandro Plaza and is open on Saturdays!!When I do have to mail a package, this is where I go!! The main reasons for that is that they usually have multiple windows open and they are open on Saturdays, the only day that I really have time for this. Now, sometimes on said Saturdays there's a long line here, but it moves along decently.The postal workers here are friendly and polite also!!”
“Very nice customer service! Superb! The nice lady who helped me showed patience, helpfulness, positivity, kindness, and efficiency. Forgot to take her name, but she sounded Indian. Kudos!”
“Thank you David for having a smooth transaction with you. I ask an envelope and without hesitation you gave me one and you explained the normal envelope and the priority one. You're kind to me and you have patience of answering all my questions.
Thank you for helping me.”
“Saturday afternoon, only USPS is open until 4pm. Others closed at 12:30 pm.10 people in line and 3 employees helping ring up the customers... I was out the doorin10 minutes”
“I love this post office. The sistah that works in the far corner is so incredibly helpful and proficient at her job. She is so on it, that I usually leave feeling better than I walked in because she makes the experience so pleasant and clear. If it weren't for parking I would use this post office exclusively. I will say that the USPS should update the equipment. Some of the machines seem like they haven't been updated since before Regan was president.”
“Needed to send papers to court. With self addressed stamped envelopes. Too big for standard mailer. Employee was so great. Helped me out with everything. Explained my options and worked with me to find the least expensive but most efficient option. What a life saver. Thanks again”
“My recent visit to the US Postal Service for a change of address was a mixed experience. The process itself was fairly simple and efficient, which was a relief. However, my observation with the Customer Service left me with conflicting feelings.
On the one hand, the representatives were undeniably friendly and welcomed each customer but on the other hand, I couldn't shake off a disconcerting incident I witnessed. While waiting in line, I overheard a customer, whose native language wasn't English, seeking assistance regarding fragile items. The customer selected yes, when they should’ve selected no on the keyboard. Unfortunately, they were advised by the representative to bring their own interpreter if they couldn't communicate effectively in English. This struck me as somewhat insensitive and disappointing.
While I understand the practical challenges faced by the establishment, it's crucial for them to offer language services to accommodate diverse customers. Expecting individuals to bring their own interpreters seems impractical and burdensome. The availability of toll-free numbers for language assistance should be actively promoted and utilized to ensure equal access to services and although this would require additional steps, it’s something all establishments should do.
Overall, the US Postal Service seems to strive for kindness, friendliness, and professionalism, but there's room for improvement in addressing language barriers and ensuring inclusivity.
On a positive note: I really enjoyed their large selection of greeting cards and the person who helped me was supper kind in explaining the process of changing my home addresses ?”
“Never had a problem in this location. Especially happy with the service after bad experience in San Leandro Manor PO. I spent less than a minute to confirm my new address.”
“I just needed to drop off packages with prepaid labels. Although the self service machine was confusing to use and so wasn’t clear on the receptacle I should place my packages after scanning, the postal worker kindly and patiently told me how I could do it next time and helped me with the rest of my packages I didn’t scan. There was almost no line. There were plenty of hardworking, efficient workers and there was plenty of parking. I am extremely satisfied with my service.”
8:30AM - 5PM
1954 Mountain Boulevard, Oakland
Post Offices
“There was a queue, but the lady behind the counter was courteous, friendly, patient, yet very efficient.
It was such a joy to watch her work, I didn't mind rejoining the queue when I was done putting my packages together.
If every business had a Kwana (I hope I spelled her name right?), this world would be a much better place!”
8:30AM - 5PM
12935 Alcosta Boulevard, San Ramon
Post Offices
“I want to recognize Mei at the San Ramon Post Office for her consistently excellent customer service. Every time I’ve had a question or an issue, she’s been friendly, patient, and quick to offer practical solutions rather than just pointing me elsewhere. It’s clear she genuinely cares about helping customers, and that kind of service makes a real difference. San Ramon USPS is lucky to have her.”
“I would like to say Thank you so much MARIA for helping me. 10 star for you. Maria was so accommodating, nice, kind, and she has a long patience. I have a big box to send overseas and she approached me and help me without any hesitation.
Honestly, there's a few staffs that should help me but they went all at the back of their office so Maria can take my big box which was not fair to MARIA. By the way God bless you Maria and to other staff who doesn't want to help me cause they don't want to carry the big box well then shame on you Guys.
To clarify, this is April 12 2025 transaction only so who ever work on that day then shame on them except MARIA who helped me to carry my big box.
I also want to thank you the other Lady she's quite Old Asian who borrowed me a trolley cause I can't lift heavy stuff. If you read this Thank you so much.”
8:30AM - 5PM
8033 MacArthur Boulevard, Oakland
Post Offices
“Excellent service, the lady was super nice and sweet ?, never judge a book by it's cover y'all. They may look angry but they aren't. Doesn't mean you have to be rude yourself ? Patience ?”
9 - 11:30AM 12:30 - 5PM
921 Manor Boulevard, San Leandro
Post Offices
“Not sure why everyone is giving my man Kyle a hard time but he was very welcoming and helpful! Small USPS but gets the job done and nice older man Kyle was talkative!”
“Went to the post office to ship a package and mail some letters. I arrived a little after 11:30 and the line was out the door. It took about 15 minutes before I was served. Maybe 10-10:30 is the golden hour. It would be nice if there was a dedicated parking lot, but I have a feeling the majority of patrons are walk-ups. I appreciate their constant cleanliness, knowledgeable employees, and their constant stock of domestic and international stamps.”
“After trying several zip codes to find a passport appointment, I used OAK Airport's zip code and got what seems to be the only appointment in the bay area for the month of February. I arrived for my appointment 15 minutes before and was helped right away by David, he was great, attentive, polite and very helpful. I rarely leave reviews but this location has so many negative ones I had to comment with my experience and help this post office because there was literally nothing to complain about. Thank You for the help David, as a brand new American citizen and applying for my first United States Passport you made it a breeze.”
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“Always a friendly staff. Saw Cindy this morning at the counter. I was in a rush. Cindy greeted me with a smile and handled my transaction quickly and efficiently. Thank you!”