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March 2024 by Renee Rist
Prices were cheaper than the Safeway in King City, California
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March 2024 by Chris E.
Low inventory throughout the store
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February 2024 by Luis Chachayma
I went on St valentine's day for a cake and I was not sure what to get so the associate helped me selecting a cake and ended up getting a tiramisu one. The tiramisu was really good and the associate went out of her way and decorated the cake nicely. I believe the associate was Angel. Thanks!
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February 2024 by Michael Soe
The bigger Safeway of the two in Castro Valley. A lot of selection but can get very busy at times.
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February 2024 by Mollie Powell
They do not have any baskets available at all, only carts. This is inconvenient and contributes to this Safeway always being crazy crowded and hard to move through. The parking lot is always packed and the store is expensive. But my biggest complaint is the baskets - bring them back!!
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February 2024 by Jim Martin
THE BEST PLACE TO GO!
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February 2024 by J K
Great experience. Store is clean, well organized and there were many cashiers, so only a short wait. The store has a large self checkout area. Staff was efficient and courteous.
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February 2024 by R H
Got tuna sandwich. Nice server. But the tuna salad was extraordinarily runny. Soaked with mayo. It dripped out as I tried to eat. Edible, but…
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January 2024 by Ofelia Lara
I found everything I was looking for and of excellent quality
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January 2024 by Peter Baughman
Something is very wrong here. The store smells overwhelmingly like rotting meat. Avoid until they can get this sorted out.
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November 2023 by Kendra Rease
I called Safeway on Sunday, early afternoon to order a cake for my 4 yr old. I expressed to the young man that took my order how my son lovesSonic the Hedgehog and if they didn’t have any Sonic decorations, just colors related to the characters are more than enough! To see the joy on my son’s face when he saw his cake was unbelievable! The drawing of Sonic’s face was not requested but the added gesture made a 4th birthday the best one yet for him. The rings on the side added the perfect touch!! Of course I wasn’t allowed to cut Sonic’s face but then again, who wants to ruin artwork ?Oh yeah can’t forget the cake was tasty as well. IfI could give 10 stars I would, anywhere that goes above and beyond for their customers as such deserves that much!
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November 2023 by Guest
Dear Safeway Management,I am writing to express my disappointment regarding a recent experience I had at your store on Thanksgiving, which was, until then, a day of positive visits for me.Typically, my interactions at Safeway are smooth and efficient. One of the aspects I appreciate is the variety of products available. However, today’s incident marked an unfortunate departure from my usual positive encounters.Today, I purchased a lottery ticket from the machine for the first time, unaware that it dispenses change. Seeking assistance, I politely approached an employee. Regrettably, the interaction turned unpleasant as the employee responded in a unexpectedly rude and disrespectful manner. Despite my simple inquiry about the machine providing change, he replied with unnecessary hostility, implyingas if I owed him money.Following this encounter, I expressed my disappointment, only to be met with further rudeness, including profanity. Such behavior is unacceptable, especially considering my initial respectful approach.I hope that Safeway invests in comprehensive training for its employees, including managers and supervisors. Customer service is crucial, and incidents like these cast a shadow on an otherwise positive perception of your store. If customers are treated in this manner, one can only wonder about the work environment for your staff.I trust that you will address this matter promptly to ensure a more positive experience for all customers in the future.
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November 2023 by Lilia Miranda
This is my home safeway store and I usually have no issue but the other day I saw a manager verbally berating an employee. This manager was a white woman with very short dark hair. A customer had JUST left a cart in the main entrance/ walkway to the store and she started YELLING, asking who was on cart duty and why this cart was there. The employee collecting carts was doing his job collecting carts from the parking lot, walking back to the store to be greeted by this angry, verbally abusive manager. She asked multiple times (still with her voice raised loud enough that I could still clearly hear her from the parking lot) whether the young man was awake or not. Yelling that he needed to remove the cart that was in front of the store (that had JUST been left), and that he needed to clean up chicken bones that had been on the ground. The whole time yelling at this poor employee, she does nothing to help, just standing there, watching him do the things she’s yelling at him to do. I have worked retail and other service jobs for a few years now and I have NEVER had a manager yell at me like this, nor have I seen a manager do such things to other employees for something so trivial. I really hope that management sees this and reprimands this manager for said actions and gives her harassment and management training. I don’t think this is appropriate behavior at the workplace and neither should safeway. An apology is to be made to that employee because personally, I would have quit on the spot once she started yelling at me. Managers need to treat their employees with respect, they started from the same position, they know what it’s like working retail. I know it can be stressful, but no one should be verbally abused at work, not by customers and especially not by fellow employees or management. I hope to see the store do better.
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November 2023 by Dakota Mavis
Im giving this store 2 stars for the WORST DELI DEPT in all safeways!! This store has staff running around in the back deli but no one is willing to help!! They usually have one person helping 10 people in line! They have number system but half the time they dont use it!! So do you pull a number or not??Poor management!!!
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September 2023 by Peter Forster
It's really a fine, safe way with a pretty good selection of typical Safeway items. I was disappointed on this visit because one of the things that I have in the past really liked is that the flowers selection is above and beyond a typical supermarket flower selection both in terms of variety and freshness and today was a very meager showing of mostly older flowers. Not sure what's going on.