The United States Postal Service at 20283 Santa Maria Ave is dedicated to providing secure, reliable, and affordable mail and package delivery to over 157 million addresses across the country. While many customers appreciate the friendly service from staff members like Shirley and Gina, who are known for their kindness and helpfulness, experiences can vary. Some visitors have reported encountering rude behavior from certain employees, which can detract from their overall experience. The self-service machine at this location has also been noted as needing more space, as the current setup can be confusing and congested. Despite these issues, many customers commend the friendly postmen and postwomen, who go out of their way to assist and make the experience enjoyable. Overall, this USPS location strives to innovate and improve customer experiences while managing a significant portion of the world’s mail.
I only give this location five stars because of the sales associate Ed, who always provides excellent service during my visits to the post office. I hope the other staff members can learn from his professionalism.
February 2025
Excellent customer service from Shirley. I was the 2nd customer in line as soon as the doors opened. Shirley was friendly, smiling & funny. She patiently worked with me to select the exact stamps I was looking for. Thank you Shirley! You made my day!
January 2025
The self service kiosk was easy to use. I got there after the counter closed.
