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“Above and beyond expectations for customer service. Quickly and efficiently got the subzero I needed for my newly designed kitchen. Thanks again to all of the crew especially John and Mary.,”
“Love this store! They are always a huge help. Megan was on point with everything that I needed and had me in and out back to my operation faster than I could imagine. Will definitely be back when I need someone on the fly! Thank you Megan!”
9:30AM - 9:30PM
44439 Town Center Way, Palm Desert
Kitchen And Bath
“Such a great Homegoods location! They are fully stocked every time I've visited this month, and the staff is so friendly as well. Very clean and neat store.”
“The end product is beautiful -- really beautiful! We had ORD replace our main bathroom cabinets sinks and faucets. What was a 1-2 week job as noted in the contract turned out to be way longer. No complaints on the workmanship but Octavio (the owner) desperately needs a little help in project management. This took way longer than I expected. I suggested to him to keep his customers informed. If there are delays -- OK -- but show the order dates and then corresponding proof of delays . Don't start the demo April 1 and then not install the new cabinets until May 16. Octavio made up for mishaps with discounts and things thrown in -- some of which I was unaware were my costs, which he then covered. He did offer a free cabinet over the toilet and roll-out shelving for the doors under the sinks, plus the cabinet pulls. That was generous. My advice to future customers: YES USE ORD but stipulate deadlines in the contract with consequences for not meeting them. Also ask to be outlined in the contract what are the customers' responsibilities as far as buying parts and their costs. Be prepared to prompt Octavio for updates. He responds very quickly. Octavio said he wanted my bathroom project to show the end-product in order to attain the other bathroom remodels and to do my kitchen, but I cannot be without a kitchen for 2 months. Yes -- an impressive end-product. We love it. I'd love to see what he can do for my kitchen, but in a more timely manner.”
“This week new tile from Bedrosians was installed in my Palm Springs condo by Jaime Zacarias. I was particularly impressed with sales associate Jesse. He could not be more helpful or accommodating. He went out of his way to assist with tile and tradesman selection and making sure I had all the materials as quickly as possible for my job. Six stars! Here's the finished product. Outstanding work”
“We went shopping on December 20, 2024. Had an awesome experience with the guy with the ponytail was really nice. Look like he enjoyed his job. Highly recommend this place lots of fun things to see and lots of things to buy really nice and I makes me wanna come back to the store. ?”
“The company does not communicate at all, they do not responding to emails do not contact customers when the tile you order is in, you just have to keep calling them and checking in. Very lame business practice. Update the company called me to address this issue so it looks like they actually are doing some thing which is all you can ask.”
“I cannot say enough about Palm Desert Kitchens! I went to them with a concept and a timeline and they delivered on everything! The quality of the product and the team that delivered are such a pleasure to work with. A very consciousness team! Five star all the way!”
“We are finishing up a complete remodel of our four bedroom home. We have used Fergusons as our supplier for all of our kitchen and bathroom fixtures. As far as we are concerned, they have been great. Brian Pawly, our showroom consultant, is outstanding. He’s very knowledgeable, personable, and efficient. He’s been terrific at helping us find exactly what we want. He’s also been wonderful at helping us manage a couple of supply problems when they popped up out of the blue. He’s the best. At this point we’ve received several large orders from them. They arrive as promised and in excellent condition.”
“I am updating this review based on my latest interaction with Birch. Our microwave stopped working. Pirch coordinated it with local repair company for them to pull out the unit and re-install it after it was repaired ( as it requires more than one person and repair company wanted to change us several hundred dollars to send a second person). The crew of Ricardo, Zach and Joel took it upon themselves to work us in at the very end of their day to reinstall the unit. We really appreciate their willingness to go way above what was required. Thanks again for the great service.”
“I'm a very regular customer at WSI forSo many years and many different locations. I'm also shopping for all my kitchen and dinning room needs from El Paseo, Palm Desert store for over four years, many times I left the store because poor customer service, and rude employees, but, last few visits of the store I'm very happy with the service with Sharon, she is very professional and extremely helpful, for all my shopping needs, she checks stocks, make phone calls, find the product I want. And I'm very impressed with her customer service and knowledge of the products, very hard to find a good assistant when we shop around the area. Very grateful.”
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“The customer service experience with the Cathedral City store was great from the people on the phone helping me with my order to the drivers. They were friendly and professional!”