“I had a good experience taking my car over to Cerritos Toyota. Claudia was very friendly and super helpful. It felt like a pleasant personalized experience.
Only downside I’d say was in regards to the waiting area. It felt a little run down and there wasn’t enough tables to work from (one table top was not secure so you couldn’t set anything on top without it tilting a lot). Also, one of the main seating areas nearest the bathrooms smelled like bathroom cleaning supplies. It smelled very strong and I opted to sit outside.”
“When you take your car to a dealer you want to have the worker who is a go getter. You don’t want the worker whom you have to keep following up with. We have found the one who will take the task at hand and complete it to the best of their ability. For example, call extended warranty and make sure everything is taken care of from start to finish. We have found our person whom we know will take the initiative and go the extra mile. Adrian at Penske is our go to person who is always happy to help. Thank you Adrian for taking the headaches away when dealing with our vehicle at Penske Chevrolet.”
“I came by yesterday before work to do a standard check up. My appointment was at 7:00am, but I was approached by Edgar a little before that. Edgar was extremely helpful & provided explanations for the questions I had. I HATE having to deal with anything car related, but I felt like I could trust Edgar. He was genuine & gave great advice.
Next time I'm back in, I hope get the same guy!”